07-27-2006 03:50 AM - edited 03-13-2019 02:21 PM
cdr analysis and reporting plug-in installation error message 'could not connect to ccm database'
Any ideas
07-27-2006 06:10 AM
Have you upgraded your CCM? if yes, then you are probably still pointing to your old Database and you need to point to the new one.
Go to: Start -> Settings -> Control Panel -> Data Sources (ODBC) --> System
DSN --> CiscoCallManager --> Configure --> Next --> Next, then change "the
default databse" to CCM0300 (or what ever your CCM database is, but if this is a new
install, is should be CCM0300) and follow the screen to finish.
Also make sure that either DNS is working correctly, or/and add the host name into the
host file in C:\WINNT\system32\drivers\etc\hosts.
07-27-2006 07:46 AM
Hi J
Checked, tried and tested all, still no joy. Same error message
R
07-27-2006 08:01 AM
I have seen this error when someone tries to install the CAR plugin in a PC or somewhere else than the CCM server. I just want to verify that you are indeed installing the plugin in the server.
07-27-2006 08:08 AM
j
I am attempting (would like) to install on a user pc
R
07-27-2006 08:46 AM
That is not possible, you need to install the CAR plugin on the CCM server, that is why is not finding the database.
Regards,
//Jorge
07-28-2006 01:55 AM
Yep ok, thats all there..done
Can access CDR analysis and reporting via Call Manager but no reports to run (under 'bills')
Also unable to browse to https://10.115.30.2:8443/car/Logon.jsp (page cannot be displayed)
08-05-2006 10:52 AM
You may want to search for a document "Cisco CallManager Serviceability Administration Guide" depending on your version for reference.
As for your problem:
you can try to login in the CDR "https://xxx.xxx.xxx.xxx/art/Logon.jsp" using,
username:admin
password:cisco
and assign the CDR administrator rights, afterwhich this initial default account will be disabled.
Hope this will solve your problem.
Note:CDR may be enable by default. You may need to change CDR parameters in order to get your 1st reports.
Gd luck
Cash
08-07-2006 12:58 AM
Hi Cash
Attempted the above and unfortuantely recieve 'HTTP Staus 404 -/logon.jsp' error message returned...
Dont think this system has been configured correctly...any ideas how to overcome
Rob
08-07-2006 02:30 AM
Hi Rob,
Can you try the default username and password?
Username: admin
Password: admin
These are taken from this webpage:
:)
Eugene
08-07-2006 06:12 AM
Hi Eugene recieve error message 'HTTP Staus 404 -/logon.jsp'
Rob
08-16-2006 02:37 AM
Hi all, apologies for the delay in returning a response...bit busy
Thanks to all for your assistance, still no joy. will go for a 3rd party app instead (Prognosis)
Cheers Rob
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