Cisco CUBE used for multi tenency (ie 8200/8300 or v1000 or v8000)

[Hermanus Janse van Vuuren]

Question to all the gurus out there, just a general question before going through the trouble to setup a lab.

Have anyone successfully deployed a Cisco CUBE for a multi tenancy platform to have SIP trunks to both MS Teams tenant and Genesys cloud. This would be for multiple customers, on Audiocodes one can setup different SIP Profiles with identifiers ie FQDN's teams and genesys can connect to. I have seen many people out there struggle with Genesys Cloud and TLS connections, would that still be a limitation on Cisco side?

[Roger Kallberg · Accepted solution]

Depending on what the outcome of this split for the customers should do I can think of a few different ways to have something like this setup. If the customers connection to Teams and Genesys would be coming from different VIA IPs you could use that as the differentiator for the inbound dial peer match and then use DPGs to set the outbound path. If you’ll need to have a true split of the routing domains VRFs would be the way to go. Also in the latter versions of IOS you can have multiple listening ports for SIP. This is configured in tenants. Without knowing a little more about what it is you want to achieve it’s hard to give you any solid advice.

[Hermanus Janse van Vuuren]

Thanks for the feedback Roger, I have spun up a lab, got MSFT trunk up first with all the sip-profiles and so forth, getting the genesys trunk up all using TLS was like falling from a tree...... trick was not to get injured ....  

[Hermanus Janse van Vuuren]

Hi Roger,

thank you for the feedback, in short, I just want to know if the 2 can co-exist on the same router, ie the corporate DDI's go to MSFT and the contact centre DDI's goes to Genesys for multiple clients. 

On the audiocodes traffic is routed on IP interfaces linked to the different "tenant" SIP trunks.  For Genesys and Teams 2 different type of SIP Profiles got setup as they have different needs, and by reading what you have mentioned above I should be able to segregate them on the router as well have a profile for the trunk to genesys and one for the trunk to teams. 

[Roger Kallberg]

That is absolutely doable.

[Roger Kallberg]

This would be my go to place to find out what is possible in IOS when it comes to call routing. Explain Cisco IOS and IOS XE Call Routing It's like a Rosetta stone for IOS call routing.