cisco mediasense search and play issues

[hector.grajales1]

Hello All

I'm facing an issue with cisco media sense, I'm able to open the URL of cisco media sense, even if I chose the option cisco MediaSense it works fine, But If I chose the option cisco mediasense search and play after it open the page a messages that shows:  searching appears and it got stuck there and never shows the recordings. Please see attache pictures

Any idea of how to fix this?

[@Syed]

Hi,

Attachment is missing

[SarahC]

Are you using Google Chrome and Windows 10?

If so, which version of Chrome?

I have 2 users so far that have the same issue and will no longer search past a month or, just does not search.  All ok on Windows 8.1 and an earlier version of Chrome.

[SarahC]

did you ever find a solution to this issue?