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Fax Line Poor Connection over SIP

avinash36
Level 1
Level 1

Recently we are having Fax issues saying the poor line connection error for a single site only. Please help me out with the issue.

ServiceProvider --> SIP server--> VG MGCP ---> FAX 

Attached Configuration for VG

3 Replies 3

wmelickbts
Level 1
Level 1

Did you recently move the connection from a traditional analog fax line to a SIP based analog port?   It could be the fax machine itself.   Certain models and types have incompatibility with VoIP-to-analog adapters (specifically Konica-Minolta).

It's not moved recently. These model devices are working well in other locations.

Were you able to resolve this issue?