Hello All   It is the first time I work with GRE tunnel and I'm facing issues, because the traffic that it is supposed to going through the tunnel it is not doing.   the GRE tunnel is up, I created a route map with next-hop verify-availability and I ...

Hello all I'm facing some issues with cisco Mediasense after the upgrade to the version 11. The end users are reporting that they are unable to download the recordings. Itreid to do some downloads an I got the following messages   type: Status repo...

Hello All I have 3 phones that got stuck in the upgrade screen. I tried to do a hard reset but after the ohone restar the upgrade window appear again. These phones were working fine yesterday in the same node, but today they got stok in upgrade scree...

Hello All I'm facing an issue with cisco media sense, I'm able to open the URL of cisco media sense, even if I chose the option cisco MediaSense it works fine, But If I chose the option cisco mediasense search and play after it open the page a messag...

Hello All I want to ask your help in one issue that we are facing with our contac center., where the customer reportes noisy and even dropped calls. I have noticed that this issue only happens when all our  available agents  are busy on call and we ...