You’re creating yourself a headache here and would be far better off reconnecting the Touch 10” back to the secondary port of the codec. If for some reason you can’t do that, creating a non-routed VLAN on the switch and connecting the second port of the codec along with the Touch 10 to that VLAN would be the second-best approach.
If you insist on pairing over the general LAN you will need to create a local admin account on the codec and use that to pair the Touch 10. This is far more likely to require ongoing touch points to support though.
You will need to use the user credentials that work on the endpoint to pair the Touch 10. Ie, those that you can log in to the web interface of the endpoint with. These were likely changed from the default when the unit was configured (you get a big warning message if you don't). Whatever username/password combination you use to log in and administer the endpoint is what you will need to use to pair the Touch10. Alternately, you can create a new user on the endpoint and then use that to pair. The account only needs to be a "user" level to be able to pair the Touch10.
Wayne -- Please remember to rate responses and to mark your question as answered if appropriate.
on January 25th and 26th, we're hosting a Technical Enablement Workshop which will guide you through the steps involved in updating your organisation from Jabber and/or Meetings to Webex App.
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