CME 3.2 7970 Background Images... Possible?

[chpayne]

Howdy,

trying to get background images onto a home system with CME 3.2 and a 7970G.

first off is this possible?

second... if so what would the syntax for accessing the list.xml on the flashbe ??

[807812]

go in tftppath folder and you will need to create

a folder "desktops", subfolder "320x212x12"

and then in this folder you will put your background images: has to be 320x212 and then for the thumbnail resize it 25%.

syntax of List.xml file

CiscoIPPhoneImageList>

FTP:Desktops/320x212x12/tn_logo-blanc.png" URL="TFTP:Desktops/320x212x12/logo-blanc.png" />

FTP:Desktops/320x212x12/tn_logo_cgi_color.png" URL="TFTP:Desktops/320x212x12/logo_cgi_color.png" />

Let me know if it answer your question

[Steven Juras]

That appears to be the steps for CM not CME; unless you still create the sub-directories but place the List.xml in the flash: dir.

I'm wondering if you then have to enter the commands:

tftp-server flash:List.xml

tftp-server flash:/Desktops/320x212x12/.png

tftp-server flash:/Desktops/320x212x12/.png

Anyone done this on CME 3.2.1 ??

[Aaron Harrison]

I'd set up a

debug tftp-server events (the command is something like that, you know what I mean...)

Then see what files the phone requests when it starts up, and when you enter the background config menu... This should tell you where you need to put the files, and if the load you use on the CME system does request them at all... I expect it will..

[Aaron Harrison]

Just been trying my own medicine, without much success :-0

Added the List.xml to flash in the Desktops/320x212x12 directory. Added my .png images...

Checked the phone and it still gives the 'Selections unavailable' error - running a debug tftp events I can see the phone request the list.xml, and the router serves it... However the phone doesn't request the actual PNG thumbs...

Perhaps the contents of the list.xml need to be different with CME? The contents according to the manual are:

FTP:Desktops/320x212x12/TN-Fountain.png"

URL="TFTP:Desktops/320x212x12/Fountain.png"/>

This works fine with full CM - perhaps the TFTP: bit isn't usable in CME? We may have to put in TFTP://x.x.x.x/Desktops/320x212x12/Fountain.png or something like that instead?

I'd try it myself but I've no more access to CME/7970 today...

[chpayne]

Aaron,

Thanks... I'll give that a go when I get home and try and let you know soon. Right now I am having Unity issues and am trying to get those resolved.

Thanks again,

-Chris

[Steven Juras]

I have been successful with this after examining the tftp debug...

You do need to create the flash:/Desktops/ dir

You do need to create the flash:/Desktops/320x212x12 dir

Place the List.xml and *.png files into the 320x212x12 directory.

This works just fine for the 7970s. I tried this on the IP Communicator and it appears that it looks for the files in the same manner...the only difference is the path is ../Desktops/320x212x12 vs. ..\Desktops\320x212x12 (or the other way around). looks like UNIX directories vs. Windows directories.

SJ

[Aaron Harrison]

Hi

Did you use the standard format for the list.xml???

I tried this but it didn't work - the list.xml was downloaded by the phone but then nothing else, no thumbnails....

What load are you using on the 7970?

Thanks

Aaron

[chpayne]

Aaron,

I can seem to get the List.xml file served... here's what I am getting while debugging.

*****************************************

Feb 16 20:32:35.672: TFTP: Server request for port 1053, socket_id 0x46A3758C for process 69

Feb 16 20:32:35.672: TFTP: read request from host 192.168.10.2(1053) via FastEthernet0/0.10

Feb 16 20:32:35.672: TFTP: Looking for Desktops/320x212x12/List.xml

Feb 16 20:32:35.672: TFTP: Sending error 1 No such file

**********************************************

While this is my flash...

**********************************************

Directory of flash:/Desktops/320x212x12

53 -rw- 158 Feb 16 2005 20:05:04 +00:00 list.xml

54 -rw- 176158 Feb 16 2005 20:05:30 +00:00 us.png

55 -rw- 2984 Feb 16 2005 20:05:46 +00:00 us2_tmb.png

56 -rw- 158 Feb 16 2005 20:08:00 +00:00 List.xml

*********************************************

Cant see what I am doing wrong. you said you were getting the file??

I am still using the default70 load.

[chpayne]

Grrrr... ok got a little bit farther.

I forgot the TFTP-Server flash: command (duh!)

put that in there with both the thumb and normal .PNG files.

Looking at debugging tftp now shows this...

*********************************************

Feb 16 21:42:59.889: TFTP: Server request for port 1076, socket_id 0x472A4024 for process 69

Feb 16 21:42:59.889: TFTP: read request from host 192.168.10.2(1076) via FastEthernet0/0.10

Feb 16 21:42:59.889: TFTP: Looking for Desktops/320x212x12/List.xml

Feb 16 21:42:59.913: TFTP: Opened flash:Desktops/320x212x12/List.xml, fd 0, size 158 for process 69

Feb 16 21:42:59.913: TFTP: Sending block 1 (retry 0), socket_id 0x472A4024

Feb 16 21:42:59.917: TFTP: Received ACK for block 1, socket_id 0x472A4024

Feb 16 21:42:59.917: TFTP: Finished flash:Desktops/320x212x12/List.xml, time 00:00:00 for process 69

Feb 16 21:43:00.229: TFTP: Server request for port 1077, socket_id 0x472A4024 for process 69

Feb 16 21:43:00.233: TFTP: read request from host 192.168.10.2(1077) via FastEthernet0/0.10

Feb 16 21:43:00.233: TFTP: Looking for Desktops/320x212x12/us2_tmb.png

Feb 16 21:43:00.253: TFTP: Opened flash:Desktops/320x212x12/us2_tmb.png, fd 0, size 2984 for process 69

Feb 16 21:43:00.257: TFTP: Sending block 1 (retry 0), socket_id 0x472A4024

Feb 16 21:43:00.257: TFTP: Received ACK for block 1, socket_id 0x472A4024

Feb 16 21:43:00.257: TFTP: Sending block 2 (retry 0), socket_id 0x472A4024

Feb 16 21:43:00.261: TFTP: Received ACK for block 2, socket_id 0x472A4024

Feb 16 21:43:00.261: TFTP: Sending block 3 (retry 0), socket_id 0x472A4024

Feb 16 21:43:00.261: TFTP: Received ACK for block 3, socket_id 0x472A4024

Feb 16 21:43:00.261: TFTP: Sending block 4 (retry 0), socket_id 0x472A4024

Feb 16 21:43:00.265: TFTP: Received ACK for block 4, socket_id 0x472A4024

Feb 16 21:43:00.265: TFTP: Sending block 5 (retry 0), socket_id 0x472A4024

Feb 16 21:43:00.265: TFTP: Received ACK for block 5, socket_id 0x472A4024

Feb 16 21:43:00.265: TFTP: Sending block 6 (retry 0), socket_id 0x472A4024

Feb 16 21:43:00.269: TFTP: Received ACK for block 6, socket_id 0x472A4024

Feb 16 21:43:00.269: TFTP: Finished flash:Desktops/320x212x12/us2_tmb.png, time 00:00:00 for process 69

Feb 16 21:43:04: %SEC-6-IPACCESSLOGP: list internet denied tcp 61.199.207.251(4599) -> 68.124.225.251(139), 1 packet

Feb 16 21:43:18: %SEC-6-IPACCESSLOGP: list internet denied tcp 68.124.62.196(1189) -> 68.124.225.254(2745), 1 packet

Feb 16 21:43:18.776: TFTP: Server request for port 1078, socket_id 0x472A4024 for process 69

Feb 16 21:43:18.776: TFTP: read request from host 192.168.10.2(1078) via FastEthernet0/0.10

Feb 16 21:43:18.776: TFTP: Looking for Desktops/320x212x12/us2.png

Feb 16 21:43:18.800: TFTP: Opened flash:Desktops/320x212x12/us2.png, fd 0, size 25070 for process 69

Feb 16 21:43:18.812: TFTP: Sending block 1 (retry 0), socket_id 0x472A4024

Feb 16 21:43:18.816: TFTP: Received ACK for block 1, socket_id 0x472A4024

Feb 16 21:43:18.816: TFTP: Sending block 2 (retry 0), socket_id 0x472A4024

Feb 16 21:43:18.816: TFTP: Received ACK for block 2, socket_id 0x472A4024

Feb 16 21:43:18.928: TFTP: Finished flash:Desktops/320x212x12/us2.png, time 00:00:00 for process 69

***************************************************

BUT now all I get is a blank blue sceen... the thumb shows up fine and is selectable so, I think the problem is with my main PNG image. back to the photshot drwing board!

[Aaron Harrison]

You're getting further than I did - sounds like the problem is with your PNG file possibly...

My phone doesn't even request the thumbnails - did you use the same format in list.xml as for CallManager?

Aaron

[chpayne]

Aaron,

I did use the same format nothing different.

*****************

FTP:Desktops/320x212x12/TN-Fountain.png"

URL="TFTP:Desktops/320x212x12/Fountain.png"/>

*****************

Thumbnail in the first section and the main PNG after that.

Now what I did find was that instead of debugging TFTP Events... debug TFTP Events AND Packets.

This will show you the files being requested and is they exist. this helped greatly!

Of course me being MS centric capitlizations never really is an issue with stuff... BUT I guess it is here. Make sure directories are Desktops with the capitol "D"

another gotcha was that everything seemed to have to be placed into a "TFTP-Server Flash:Desktops" and so on... to work. Debug and you will see what I am talking about.

anyway... back to the real job for now....

Good luck

[Matthew Gasparro]

I was able to get this to work in CME 4.0 on my 3845 ISR. This has to be a bug though.

If I use this tftp command the router thinks all is okay, but NO IMAGEs are loadable:

tftp-server flash:/Desktops/320x212x12/CiscoFountain.png

BUT if I try the command this way:

tftp-server flash:Desktops/320x212x12/CiscoFountain.png

The router complains -

Warning: flash:Desktops/320x212x12/CiscoFountain.png does not exist. Command retained.

The file loads and the images are now displayed.

Someone should open a bug on this...

[okanlawon.ayodeji]

Matt, I am having similar issues...

This is the rror message I get

TFTP: Looking for Desktops/320x212x12/List.xml

TFTP: sending erro 1 Nosuch file

**********************************************

this is the output of my show flash..

******************************************

0 Jan 11 2007 08:07:22 +00:00 Desktops

81 0 Jan 11 2007 09:08:42 +00:00 Desktops/320x212x12

82 1982 Jan 11 2007 08:19:10 +00:00 Desktops/320x212x12/List.xml

83 3278 Jan 11 2007 08:20:46 +00:00 Desktops/320x212x12/TN-netco.png

84 27328 Jan 11 2007 08:21:26 +00:00 Desktops/320x212x12/netco.png

85 10820 Jan 11 2007 08:22:18 +00:00 Desktops/320x212x12/TN-CampusNight.pn

g

86 131470 Jan 11 2007 08:22:48 +00:00 Desktops/320x212x12/CampusNight.png

87 9657 Jan 11 2007 08:23:34 +00:00 Desktops/320x212x12/TN-CiscoFountain.

png

88 80565 Jan 11 2007 08:24:44 +00:00 Desktops/320x212x12/CiscoFountain.png

89 138278 Jan 11 2007 08:25:04 +00:00 Desktops/320x212x12/Fountain.png

90 7953 Jan 11 2007 08:25:46 +00:00 Desktops/320x212x12/TN-Fountain.png

91 7274 Jan 11 2007 08:26:18 +00:00 Desktops/320x212x12/TN-MorroRock.png

92 109076 Jan 11 2007 08:26:34 +00:00 Desktops/320x212x12/MorroRock.png

********************************************

and this is my tftp-server config

********************************************

tftp-server flash:/Desktops/320x212x12/List.xml

tftp-server flash:/Desktops/320x212x12/TN-netco.png

tftp-server flash:/Desktops/320x212x12/netco.png

tftp-server flash:/Desktops/320x212x12/TN-CampusNight.png

tftp-server flash:/Desktops/320x212x12/CampusNight.png

tftp-server flash:/Desktops/320x212x12/TN-CiscoFountain.png

tftp-server flash:/Desktops/320x212x12/CiscoFountain.png

What do you think is wrong

[RockstarWiFi]

I am having the same issues as below, I have added the proper files to the proper directories and the proper tftp statements. Still getting selection unavalible? I was trying to get this setup for a Demo tomorrow morning. Using a UC500 and 7970 phone. Any ideas would be appreciated!

Thanks