CME and CUE Auto Attendant config

[fvalade]

Hi,

I have a call manager express with a 4 ports analog card and a unity express modules. I want to have the Unity auto attendant as default when I receive a call on any of my 4 analog line. I see lot of info on how to set an ivr auto attendant. Right now I could access the auto attendant greeting from any voip phone but I can't fiugre out what to do to force it on all incoming call.

Thanks a lot

Frederic

[zpinter]

Hi!

Maybe this would help you:

1. make a translation rule: any number transform to ivr pilot number

2. make a translation profile

3. apply translation profile to all voice-port (incoming direction)

Like this:

voice translation−rule 1

rule 1 /.*/ /ivr pilot number/

!

voice translation−profile profile1

translate calling 1

!

voice-port x/y

translation−profile incoming profile1

[phershaw · Accepted solution]

Frederic,

Where do your incoming calls go at the moment ?

If you use "connection plar" under your voice port, then you should be able to point it to the number you have configured for the auto attendant.

Phil

[fvalade]

Phil,

I just test the connection plar and it work perfectly. I also tried the translation but without succeess. I don't know why they don't talk about it in the documentation but thank you very much.

Frederic