Codec Pro Downgrade

[oquindle.bennett]

Currently, have a Codec Pro that is running (ce10.0.1.2.e54a985715f) which happened after a factory reset. I'm assuming this since it original had CE9.14.5.42D28D6C074. Is there any way to roll it back? I've been unsuccessful in doing so.

note: The reason for the factory reset is we run api code to change the system configuration when switching between classification. You must factory rest the system after the code is transmitted to the AMX Master to see if it works. We had were successful on other rooms. However, the room this codec is located is giving us trouble.

[Nithin Eluvathingal · Accepted solution]

First thing, i don't see any software for download  on portal ce10.0.1.2.e54a985715f is this the right version ?

If the CS kit pro is registered with CUCM, mentioned the firmware you need on the Device default page.

Note:- Make sure the firmware is available on CUCM.

[oquindle.bennett]

[Roger Kallberg]

AFAIK There is no CE version for 10 anything yet, at least not released for public use. From what I know doing a factor reset on a video system would remove any configuration, but not do anything with the installed firmware version.

[oquindle.bennett]

The software version is Room OS (ce10.0.1.2.e54a985715f). I was surprised myself by this version. After research on the web, I found this on the Cisco web site. However, I still need to downgrade. Unfortunately, we don't use CUCM at our facility.

[Nithin Eluvathingal]

Room OS is managed  from Webex control Hub.

https://help.webex.com/en-us/6ger7db/What-s-New-in-RoomOS

https://help.webex.com/en-us/naspqfz/Cloud-Managed-Software-Upgrade-for-Webex-Edge-for-Devices

[oquindle.bennett]

Unfortunately, this codec is on a government network. We don't use Webex Control Hub at the moment, don't know if this is plan for future operations. The only approved software upgrade was 9.14.5. I'm just trying to downgrade back to 9.14.5 if possible. If not then I will need to get this version approved for usage on the codec which is way above me and everyone in my building.

[Nithin Eluvathingal]

Download CE9.14.5.42D28D6C074 from portal and install it on Codec PRO from GUI.

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwi3rcP2vNnuAhWPQkEAHdwlCgQQFjABegQIAxAC&url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fdam%2Fen%2Fus%2Ftd%2Fdocs%2Ftelepresence%2Fendpoint%2Fce914%2Fcodec-pro-administrato...

[oquindle.bennett]

I've attempted to install yesterday numerous times but the downgrade fails every time. My co-worker also attempted to no success.

[Nithin Eluvathingal]

Share the the file details you tried for upgrade.

I hope this controlled by TMS, can you share the TMS version details. 

[Roger Kallberg · Accepted solution]

That system is not running CE firmware, it runs RoomOS. That would imply it's likely a cloud registered endpoint, or possibly it could be on-prem endpoint registered in CUCM that is enabled with Webex Edge for devices and has the new function released in January to be upgraded from the cloud enabled that @Nithin Eluvathingal mention.

[oquindle.bennett]

Thanks. I understand it's not ce software. Again, I don't understand how it got to this state. We don't use the cloud to register our endpoint or CUCM. We are in the process of updating our back end, which will occur in March. CMS is to be implement. Thanks for all the help. 

[Nithin Eluvathingal · Accepted solution]

I believe the hardware might have came with room os, not the CE software. 

[oquindle.bennett]

I think your are correct my Nithin. We have are getting a replacement from CISCO. Thanks for your help.

[oquindle.bennett]

I was able to downgrade the unit today back to 9.14.5.