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oquindle.bennett
Beginner

Codec Pro Downgrade

Currently, have a Codec Pro that is running (ce10.0.1.2.e54a985715f) which happened after a factory reset. I'm assuming this since it original had CE9.14.5.42D28D6C074. Is there any way to roll it back? I've been unsuccessful in doing so.

 

note: The reason for the factory reset is we run api code to change the system configuration when switching between classification. You must factory rest the system after the code is transmitted to the AMX Master to see if it works. We had were successful on other rooms. However, the room this codec is located is giving us trouble.

 

3 ACCEPTED SOLUTIONS

Accepted Solutions
Nithin Eluvathingal
VIP Advocate

First thing, i don't see any software for download  on portal ce10.0.1.2.e54a985715f is this the right version ?

 

1.PNG

 

If the CS kit pro is registered with CUCM, mentioned the firmware you need on the Device default page.

Note:- Make sure the firmware is available on CUCM.

 

1.PNG

 

 

=>>>If this answered your question, please click "ACCEPT AS SOLUTION"<<<=
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View solution in original post

That system is not running CE firmware, it runs RoomOS. That would imply it's likely a cloud registered endpoint, or possibly it could be on-prem endpoint registered in CUCM that is enabled with Webex Edge for devices and has the new function released in January to be upgraded from the cloud enabled that @Nithin Eluvathingal mention.

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I believe the hardware might have came with room os, not the CE software. 

 

 

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14 REPLIES 14
Nithin Eluvathingal
VIP Advocate

First thing, i don't see any software for download  on portal ce10.0.1.2.e54a985715f is this the right version ?

 

1.PNG

 

If the CS kit pro is registered with CUCM, mentioned the firmware you need on the Device default page.

Note:- Make sure the firmware is available on CUCM.

 

1.PNG

 

 

=>>>If this answered your question, please click "ACCEPT AS SOLUTION"<<<=
=>>>If you find this response useful, please mark it as "HELPFUL"<<<=

View solution in original post

Codec Software.jpgCodec.jpg

 

Roger Kallberg
VIP Advisor

AFAIK There is no CE version for 10 anything yet, at least not released for public use. From what I know doing a factor reset on a video system would remove any configuration, but not do anything with the installed firmware version.

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oquindle.bennett
Beginner

Codec Software.jpgCodec.jpg

The software version is Room OS (ce10.0.1.2.e54a985715f). I was surprised myself by this version. After research on the web, I found this on the Cisco web site. However, I still need to downgrade. Unfortunately, we don't use CUCM at our facility.

Room OS is managed  from Webex control Hub.

 

Screenshot 2021-02-08 at 7.11.36 AM.pngScreenshot 2021-02-08 at 7.12.40 AM.png

 

https://help.webex.com/en-us/6ger7db/What-s-New-in-RoomOS

https://help.webex.com/en-us/naspqfz/Cloud-Managed-Software-Upgrade-for-Webex-Edge-for-Devices

 

 

=>>>If this answered your question, please click "ACCEPT AS SOLUTION"<<<=
=>>>If you find this response useful, please mark it as "HELPFUL"<<<=

Unfortunately, this codec is on a government network. We don't use Webex Control Hub at the moment, don't know if this is plan for future operations. The only approved software upgrade was 9.14.5. I'm just trying to downgrade back to 9.14.5 if possible. If not then I will need to get this version approved for usage on the codec which is way above me and everyone in my building.

 

 

Download CE9.14.5.42D28D6C074 from portal and install it on Codec PRO from GUI.

1.PNG

 

 

2.PNG

 

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwi3rcP2vNnuAhWPQkEAHdwlCgQQFjABegQIAxAC&url=https%3A%2F%2Fwww.cisco.com%2Fc%2Fdam%2Fen%2Fus%2Ftd%2Fdocs%2Ftelepresence%2Fendpoint%2Fce914%2Fcodec-pro-administrato...

 

 

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I've attempted to install yesterday numerous times but the downgrade fails every time. My co-worker also attempted to no success.

Share the the file details you tried for upgrade.

 

I hope this controlled by TMS, can you share the TMS version details. 

 

 

=>>>If this answered your question, please click "ACCEPT AS SOLUTION"<<<=
=>>>If you find this response useful, please mark it as "HELPFUL"<<<=

That system is not running CE firmware, it runs RoomOS. That would imply it's likely a cloud registered endpoint, or possibly it could be on-prem endpoint registered in CUCM that is enabled with Webex Edge for devices and has the new function released in January to be upgraded from the cloud enabled that @Nithin Eluvathingal mention.

Please rate all useful posts

View solution in original post

Thanks. I understand it's not ce software. Again, I don't understand how it got to this state. We don't use the cloud to register our endpoint or CUCM. We are in the process of updating our back end, which will occur in March. CMS is to be implement. Thanks for all the help. 

I believe the hardware might have came with room os, not the CE software. 

 

 

=>>>If this answered your question, please click "ACCEPT AS SOLUTION"<<<=
=>>>If you find this response useful, please mark it as "HELPFUL"<<<=

View solution in original post

I think your are correct my Nithin. We have are getting a replacement from CISCO. Thanks for your help.

I was able to downgrade the unit today back to 9.14.5. 

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