CUCM System Log error: myFile is NULL for filename /var/log/active/syslog/AlternateSyslog

[Eric Krieger]

I would like to know if anyone encountered this issue before: On a CUCM Cluster (version 11.5.1.11900-26) every node shows (only) entries in the System Logs like this:

Mmm dd hh:mm:ss                <CUCM-SERVERNAME>        Error      ccm       : myFile is NULL for filename /var/log/active/syslog/AlternateSyslog

(Local) Syslog files aren't filled with real loginfo except this error message.

Any ideas/suggestions?

Regards, Eric

[Andrew West]

Was it ever working? 

ANy other symptoms? 

Have you tried running RTMT as Admin? 

Have you tried restarting RTMT services? 

[AJ Acevedo]

Anyone ever get to the root of this error? We're seeing this show up in the syslog about 25 times a minute.

[lior look]

I have this issue in two customers

one with 11.5(1)SU2 and the second with 11.5(1)SU3

I hope u find the solution for that cause meanwhile the RTMT going to blowup 

[AJ Acevedo]

Lior,

Interestingly enough when I run file view activelog syslog/AlternateSyslog from the CLI, the file exists. Though we're still not any closer to figuring this one out.

[Alan Brown]

We are also seeing this ERROR in RTMT SysLog Viewer under System Logs. Were are running 11.5.1.13902-2 (SU3), and were running 11.5.1(SU2) prior but don't recall seeing the problem in SU2, at least not with the frequency they are happening now with SU3.

Interested to see if someone has found a resolution to this problem.

[hboyer]

We are seeing this as well if anyone has found any other information on this?

[lior look]

Hi every one, I foundfa bug that related to our case, case no. CSCvb41393

Please each one of you, go to the case and add your experience in the discussion area.

This will be a good chance to waking up Cisco for treating the issue.

[hboyer]

Hi, thank you.  I found that shortly after as well and looks like this is our issue.  Thank you for you help.

[AJ Acevedo]

According to CSCvb41393, this bug is only known to impact releases 10.5(2.17900.9) and 11.5(1.11900.26). I can confirm that release 11.5.1.12900-21 is also impacted.

[lior look]

Hi there is additional discussion of this issue.

Go and update, https://supportforums.cisco.com/t5/other-collaboration-voice-and/cucm-system-log-error-myfile-is-null-for-filename-var-log-active/m-p/3400247#M163940

Additional, I found a bug that related to our case, case no. CSCvb41393

Please each one of you, go to the case and add your experience in the discussion area.

This will be a good chance to waking up Cisco for treating the issue.

[AJ Acevedo]

Cisco updated CSCvb41393 with a status of 'Fixed' and a list of Known Fixed Releases.

As of this writing, the following released have been fixed.

CUP.11.5(1.14900.32)
CUP.11.5(1.14900.20)
CUP.11.5(1.14900.17)
CUP.11.5(1.14000.4)
CCM.12.0(1.10000.10)
CCM.11.5(1.14900.11)
CCM.11.5(1.14900.4)
CCM.11.5(1.14068.1)
12.0(0.98000.724)
12.0(0.98000.707)
12.0(0.98000.553)
12.0(0.98000.247)