CUE and IVR options

[yosoypako]

Hello.

Our customer wants to route the incoming calls to a CUE. Once the call arrives to the CUE they want to play a different prompt and route the call to a different directory number depending on the incoming calling number pattern. If the incoming calling number begins with a 8 or 9 play a prompt and transfer the call to a destination dn, if the incoming calling number begins with 3 to play another different prompt and tranfer to another destination number.
We have included these licenses in the CUE:

FL-CUE-IVR-2 -->Unity Express License - 2 IVR Session

Are we going to be able to use the "Get Call Contact Info" and the "if" steps to do this?

[Manish Gogna · Accepted solution]

Hi,

You should be able to use them, please follow the CUE Script Editor Step Reference guide for the same

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor/stpref.html#wp1001223

Manish

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[yosoypako]

Thanks Manish.

In the if step, can we use boolean expressions like "incomingcall = 91*******" to match any incoming call number from 910000001 to 919999999?

[Manish Gogna]

While the wildcard patterns are supported for both SIP and JTAPI triggers, i am not sure about getting this to work within the 'If' step. If you have the lab already setup for the same you may try setting up a basic script to test this first.

Manish

[yosoypako]

Hello.

I do not have the lab enviroment yet. Has anybody made this kind of script configuration or can test it?

Thanks for your help.