Re: extension mobility error

mjarrar · ‎09-15-2005

Hi Guys,

im getting the following error whenever i select the extension mobility services after pressing the services button on the phone

"'Apache Tomcat/4.1.12 HTTP Status 404 - /emapp/EMappServlet service not available"

any suggestions

Brandon Buffin · ‎09-15-2005

Verify that the URL for Extension Mobility under IP Phone Services is exactly as follows. This string is case sensitive.

http://IP Address/emapp/EMAppServlet?device=#DEVICENAME#

Brandon

Chris Deren · ‎09-15-2005

Is the Apache service on CCM running?

Chris

mjarrar · ‎09-16-2005

its working now thanx alot for your help.

but whoever call a "loged off" extension mobility user , gets a fast busy tone.

how can we divert all calls targeting a "logged off" user, to lets say the operator, or to get a "not available message"

what do think the most practical action to take for this case.

thanx alot

Brandon Buffin · ‎09-16-2005

You can configure Forward No Answer for the DN of the Device Profile to forward calls to voicemail, the operator, etc.

Brandon

Fady Hwalla · ‎09-18-2005

you said: Forward No Answer, but its not the case, its directly giving Fast Busy when the user is logged off, what do you think might be a solution?

Thanks.

Brandon Buffin · ‎09-19-2005

Sorry, I just tested and it's actually the Forward Busy field that needs to be populated. If Forward Busy is empty and the user is logged out, you get a fast busy.

Brandon