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Walkthrough Wednesdays

Help with B-ACD configuration setup

Dear I hope you are well, I would like you to help me with what I want to do if it is possible.

I currently have a Cisco 1861 router with the following configuration:



service queue flash:/aa/app-b-acd-
param queue-len 30
param aa-hunt10 7200
param number-of-hunt-grps 1
param queue-manager-debugs 1
service aa flash:/aa/app-b-acd-aa-
param number-of-hunt-grps 1
paramspace english index 1
param menu-timeout 0
param dial-by-extension-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 1
param max-extension-length 4
param aa-pilot 7200
paramspace english location flash:/aa/
param second-greeting-time 60
param call-retry-timer 10
param voice-mail 7500
param max-time-call-retry 180
param service-name queue


This works very well for me when I call I listen to the audios and the options (1 to dial the intern and 0 to speak to the operator). But what I need is only to use an audio (which I already have) the audio says "you have a communication with the company X wait and it will be attended". That is, I do not need to mark options, I need to be referred with my operator directly, which will be the search group that I already have created.

My question is if it is possible to configure or change that script to only use an audio with the features that I mention ??


Thank you so much

Roger Kallberg
VIP Advisor

You need to configure drop-through mode for the call to go automatically to a destination. That is explained in the B-ACD documentation.

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Thank you very much for the information it has been very useful,

I have another question to see if you can help me, I have audios in .WAV format, with what application can I transform them into .au and with the necessary requirements indicated in the guide: Cisco Unified CME B-ACD prompts require a G.711 audio file ( .au) with 8-bit, mu-law, 8 kHz encoding

Thank you so much


I would recommend you to use Audacity.

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Dear, I need your help again,

I want to load the audio in the flash of the router but when I use the command audio-prompt load
it throws me the following error:

Router Audio Indicator Loading Flash:
Flash reload: status failed

audio warning flash: not loaded - open (or format) failure


my configuration in the router is the following:


trunk group 1
translation-profile incoming pstn-in


voice translation-rule 50
rule 15 /^\(.*\)$/ /100/


voice translation-profile pstn-in
translate called 50


service aa flash:/aa/app-b-acd-aa-
paramspace english index 0
param number-of-hunt-grps 1
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 100
paramspace english location flash:/aa/
param drop-through-prompt
param second-greeting-time 60
param call-retry-timer 15
param max-time-call-retry 700
param voice-mail 398
param service-name callq
service queue flash:/aa/app-b-acd-
param queue-len 10
param aa-hunt1 301
param number-of-hunt-grps 1
param queue-manager-debugs 1


voice-port 0/1/0
trunk-group 1
supervisory disconnect dualtone mid-call
supervisory custom-cptone AR-CUSTOM-1
no battery-reversal
output attenuation 0
compand-type a-law
cptone AR
timeouts call-disconnect 0
timeouts wait-release 5


dial-peer voice 1 pots
service aa
incoming called-number 100


dial-peer voice 1000 voip
preference 1
destination-pattern .T
session target ipv4:
voice-class codec 10
dtmf-relay h245-alphanumeric



In the flash I have the audios:


#show flash:
-#- --length-- -----date/time------ path
1 1721647 Apr 20 2021 20:37:46 aa.rar
2 46551140 Feb 13 2020 15:19:44 c1861-advipservicesk9-mz.151-2.T5.bin
3 36109420 Feb 13 2020 15:13:20 c1861-spservicesk9-mz.124-24.T2.bin
4 6336 Apr 20 2021 13:30:44 running-config
5 6336 Apr 20 2021 13:31:30 startup-config.txt
6 7607 Jan 02 2006 13:55:56 Test.txt
7 496521 Apr 21 2021 21:32:22 aa/
8 40911 Apr 21 2021 21:32:20 aa/
9 23236 Apr 21 2021 21:32:18 aa/
10 52024 Apr 21 2021 21:32:18 aa/
11 42447 Apr 21 2021 21:32:16 aa/
12 55599 Apr 21 2021 21:32:16 aa/app-b-acd-aa-
13 30421 Apr 21 2021 21:32:16 aa/app-b-acd-
14 358234 Apr 21 2021 21:54:30 aa/
15 358234 Apr 21 2021 21:52:08 aa/
16 48024 Apr 21 2021 21:32:24 aa/
17 0 Apr 21 2021 21:15:38 aa
18 358234 Apr 21 2021 21:55:26 aa/

41881600 bytes available (86302720 bytes used)





Dear, I wanted to inform you that I was able to fix it.

I had two errors:

the first an error in the command:

Bad: audio message loading flash:

Correct: audio message loading flash: aa /


And the second error in the application settings
Bad: param service-name callq

Success: param service name queue


Thank you so much for everything

Glad to hear that you got this to work and thank you for letting us know.

It is as they say “The devil is in the details”.

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