help with setting up wireless headset

[nhaeussl]

Hi! We were given cisco 8841 phone with our phone company for our business. I bought a cisco 561 headset and was hoping to use it but cannot figure out how to.  After lots of research, I think it will only work if I have the ability to log on cisco call manager?   The instructions I phone to hook up were this : 

In order to use the Y cable with 78XX and 88XX phones, it is required to enable Wireless Headset
Hookswitch Control parameter in Call Manager.
Navigate to CM Admin > Device > Phone and select the phone. In the phone configuration page, look for
Headset hookswitch control and from the drop-down list select Enabled. Click on Save, and then click on
Apply config.

I do not have Call Manager to be able to enable wirless headset hookswitch control.   Can I use this wireless headset or is it useless????

[Roger Kallberg]

With the setup you describe you should be using a phone with MPP software and on these the configuration is done on the webUI of the phone. For this you do not need to have a CM.

[Nithin Eluvathingal]

There’s no need for a CUCM, as the 560 headset is supported by the MPP platform. 8841 doesnt support USB in this case you need to use the Y cable which came along with the headsets.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/Compatibility_Guide/n500_b_headset-compatibility/n500-m-cisco-ip-phone-8800-series-with-multiplatform-firmware.html#Cisco_Reference.dita_a0c962c6-eb36-42fa-98aa-2ac457dad106

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 8800 Series through the included USB cable or Y-Cable.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series

Table 13. Minimum Headset Firmware

Headset Model	Minimum Firmware
Cisco Headset 560 Series	Headset Firmware 1.5(1) or later

Table 14. Cisco IP Phone 8800 Series

Model	Minimum Firmware	Recommended Firmware	Connection
Cisco IP Phone 8841	Multiplatform Firmware 11.3(1) or later	Multiplatform Firmware 11.3(1) or later	Y-Cable

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 15. Cisco Headset 560 Series Features

Feature	Y-Cable	USB	Bluetooth
Answer and end calls	Yes	Yes	Yes
Hold/resume calls	Yes	Yes	No
Mute/unmute calls	Yes	Yes	Yes
Volume control	Yes	Yes	Yes
Adjust sidetone	Yes	Yes	No
Adjust microphone gain	Yes	Yes	No
Adjust equalizer	Yes	Yes	No
Reset settings	No	No	No
Headset upgrades	Yes	Yes	No

The following table lists the available Cisco Headset 560 Series serviceability features through the Cisco IP Phone 8800 Series Multiplatform Phones.

Table 16. Multiplatform Phone Headset Serviceability Features

Feature	Availability
Remote Firmware Upgrade	Yes*
Remote Configuration	No
Log Collection	Yes
Inventory	Yes
Headset Metrics	No