How to create IVR on Unity

[virendra pathak]

Dear All,

Recently, got request from my management, they wanted to build the IVR setup for help-desk team , So please help me to create to setup the IVR for help-desk team,

Please share me all the necessary configuration details OR if have any best article so please share me on  urgent basis,

Regards

Viru

[Rajan]

Hi Viru,

For IVR in unity, you need to configure auto attendant. PLease refer the links in the below thread for configuration:

https://supportforums.cisco.com/t5/unified-communications/how-to-create-an-auto-attendant-in-cucm-unity-connection-8-x/td-p/1715941

HTH
Rajan
Pls rate all useful posts

[Dennis Mink · Accepted solution]

You can use a call handler to do this. use the digit input during the playing of the prompt to make it like and IVR.

here is a post i did on it a while ago:

https://ciscoshizzle.blogspot.com.au/2013/02/cisco-unity-connection-call-handlers.html