how to enable ring on the second line when one line is bussy

[banalas_2]

i have couple of 2 line phones setup with a shared line , on phone if user is talking on one line and there is a incoming call on the other line but , it wont give a ring sound but ,it just pops on the screen, how to make ring enabled if someone calls on the other line, when other line is bussy

Thanks

[adignan]

You cannot do this, however the person on the phone should hear the call waiting beep.

Thanks

[JASON NIELSEN]

From what I understand, 3.3 has this function where you can set this on a per line basis.

3.2 and older do not have this function.

As for the second line ringing on a shared line, I have never actually saw this happen.

I have a department that has 3 secretaries that answer phones for each other and they all have 2nd lines. So 6 Lines apiece. The lines do ring on the second line when Secretary 1 is on line 2. Just make sure that the line is not set to "no ring".

Lately I have seen where the line doesn't ring at all on a shared line. It just stops working. To fix it, just reset, not restart the phone from the CallManager page.

What version of CM are you using.

[jasyoung]

This isn't really possible with a single shared line under current versions of CallManager. Common practice would be to use a sequential call-forward-busy hunt of two shared lines between two phones. This gives you the desired effect, but does eat up two or more line appearances on each phone.