Jabber Update Voicemail Credentials

[chuck47172]

Thanks to anyone who responds.

I'm using Jabber Version 12.9.2.54247 Build 304247

I keep getting a pop-up that says "UPDATE CREDENTIALS Your voicemail credentials are invalid. Please update your account information to use voicemail service."

When I look at account settings in jabber it shows my username for voicemail however the password field is blank. I can enter my password and click on apply and then click on OK. The next time I navigate to the accounts settings, I can see the password field is blank again. I believe this is the issue. For some reason jabber is not remembering the password that I input. Any idea how to fix this?

[chuck47172]

Actually, I shouldn't have to manually input that anyway. It should sync with my LDAP integrated Unity mailbox.

This was working. Just broke out of the blue.

[chuck47172 · Accepted solution]

It was an AD issue

[Jes80]

what is the fix in AD for this?

[chuck47172]

The fix for me was to change my AD password, wait about an hour then update my creds in Jabber with the new password.