You only need to add the music file to the server. For adding a Music on Hold audio source you need a music file
with good quality. MP3 or WAV are the preferred formats. Other
formats can cause some problems. You have to copy this file in
your callmanager server. Go to directory:
C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere
and paste the music file there. Wait for a couple minutes.
Callmanager will automatically convert this file to the
appropiate format. After that, the music file will disappear
from that directory.
Note: if the music file remains on this directory and it is
not converted, please delete the music file from there, then
restart the services "Cisco MOH Audio Translator" and "Cisco
IP Voice Media Streaming App" in the callmanager server, and
copy again the music file to the "DropMOHAudioSourceFilesHere"
directory.
Now you need to go to CCM Admin > service > media resource >
music on hold audio source. From the left pane, click on
"Add new MOH Audio Source".
-At "MOH Audio Stream Number" select the first number available.
-At "MOH Audio Source File", select the new Music File.
-At "MOH Audio Source Name", enter any name for your Music file.
-Check the "Play continuously (repeat)" checkbox, if desired.
-Check the "Allow Multicasting" checkbox, if desired.
-Click on "Insert".
In order to use this MOH audio source in a specific device pool,
in the callmanager administration you need to go to system > device
pool > click on "find". The different device pools will be displayed.
Click on the appropiate device pool. The "Device Pool Configuration"
page will be displayed. You can select the new music file to be used
as "Network Hold MOH Audio Source" and/or "User Hold MOH Audio Source".
Note that Network Hold MOH is the music that phone users hear while
they are transferred to another phone or while a conference call is
being setup. User Hold MOH is the music that phone users hear when
someone else specifically put them on "hold" status.
So you need to scroll down to "Network Hold MOH Audio Source" and/or
"User Hold MOH Audio Source" fields and select the new music file
from the drop-down list.
Click on the "update" button, then click on "reset devices".
If no MOH is played after following that procedure, please try the
following:
In CCM Admin, under SERVICES > Service Parameters > select
the adequate server > Cisco IP Voice Media Streaming App >
Supported MOH Codecs > hold the CRTL key and select each
available codec with the mouse > click on UPDATE. Then restart
the services "Cisco MOH Audio Translator" and "Cisco IP Voice
Media Streaming App". Use the same procedure in all callmanager
servers in the cluster.
