Recommendation on a Pharmacy IVR system that'll work with CUCM

[Randy Calderon]

Hello,

I'm wondering if anyone out there has any recommendation on a pharmacy IVR system that will work well with CUCM. Was it a breeze to deploy or was it full of headaches? Any suggestions and recommendations are truly appreciated.

Thank you,

Randy C.

[Gergely Szabo]

Hi,

Cisco's own UCCX.

Relatively easy to set up but you need to know what you want from it.

G.

[Randy Calderon]

Hello Gergely,

Thanks for taking the time to respond. .

We do have UCCX but we don't use IVR on it. This definitely would be a consideration. Do you know if UCCX IVR can work with our pharmacy's system? Say for example, a customer asks for a refill request of their medication using IVR by just entering the prescription number.

Also, what are the capabilities/limitations of UCCX IVR?

-Randy C.

[George Thomas]

Yes UCCX can be designed to do all sorts of things using DB dips (provided you have Premium licenses) or if you are using latest versions, using REST API calls.