12-01-2010 11:36 AM - edited 03-15-2019 05:14 AM
I'm sure I'm probably over looking something simple but here is my problem.
I have a shared DN that forwards to Unity but instead of the Call Handler greeting I am geeting the Auto Attendant. The Call Handler is set to record a message and send it to a public distribution list.
Anyone out that have any devine insight to my problem?
12-01-2010 01:50 PM
What's the call flow?
Direct call to the shared DN?
Does the routing rule is set to send to the CH?
Or does the CH has the extension from shared DN?
HTH
java
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12-02-2010 07:34 AM
This is a direct call on and off network to the shared DN.
The routing rule states:
On | Both | Any | Any | 2947 | Any | Always | Send to greeting for NGAL J6 HELPDESK VOICEMAIL |
I do not have the extension listed in the Call Handler.
12-02-2010 08:09 AM
Is that a FW rule? or direct rule??
If you only expect direct calls you can avoid the rule and just add the extension to the call handler.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
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