Shared DN not forwarding to Call Handler

[Jeremy Gilliand]

I'm sure I'm probably over looking something simple but here is my problem.

I have a shared DN that forwards to Unity but instead of the Call Handler greeting I am geeting the Auto Attendant.  The Call Handler is set to record a message and send it to a public distribution list.

Anyone out that have any devine insight to my problem?

[Jaime Valencia]

What's the call flow?

Direct call to the shared DN?

Does the routing rule is set to send to the CH?

Or does the CH has the extension from shared DN?

HTH

java

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[Jeremy Gilliand]

This is a direct call on and off network to the shared DN.

The routing rule states:

On

Both

Any

Any

2947

Any

Always

Send to greeting for NGAL J6 HELPDESK VOICEMAIL

I do not have the extension listed in the Call Handler.

[Jaime Valencia]

Is that a FW rule? or direct rule??

If you only expect direct calls you can avoid the rule and just add the extension to the call handler.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk