Shared Line Auto Pickup

[jeane123]

I would like to find out if anyone knows how to get the system not to answer a call on a shared line if the handset is lifted. But to only take the first line offhook.

[vmoopeung]

Did you mean something like a hunt group numbers

http://www.cisco.com/en/US/products/sw/voicesw/ps2351/products_tech_note09186a00800945e3.shtml

[jeane123]

When there is a shared line, and the shared line rings,I need the secrataries to be able to pickup the handset to make a call from their primary line without answering the shared line.?

DO you know if this is possible?

[kseraphine]

You can do this if you put the shared line on line 2 of the phone and set the Always Use Prime Line service parameter to True. Then, when going off-hook the phone will always use the 1st line even if a call is ringing on the 2nd line.

[jeane123]

Ok , Thanx I will try that

[d.haeni]

Hi,

You could also instruct the secretaries to hit the line button of the non-shared line before lifting the handset.

Cheers,

/David