An employee moved from her old office to a new building. The softphone no longer functions. Initially, she was getting an error that the phone wasn't provisioned. I was able to fix that. However, the softphone no longer shows her extension, nor does it function (can't "dial", the buttons are not labeled, etc.) I tried doing the suggested reset through the audio tab, but that didn't resolve it. (Other people who moved to the new location did not experience this). Should I uninstall, and reinstall the softphone, or is there anything else I can try?
Solved! Go to Solution.