Softphone no longer shows extension nor is functioning

[DoubleP]

An employee moved from her old office to a new building. The softphone no longer functions. Initially, she was getting an error that the phone wasn't provisioned. I was able to fix that. However, the softphone no longer shows her extension, nor does it function (can't "dial", the buttons are not labeled, etc.) I tried doing the suggested reset through the audio tab, but that didn't resolve it. (Other people who moved to the new location did not experience this). Should I uninstall, and reinstall the softphone, or is there anything else I can try?

[Nithin Eluvathingal]

Which Softphone,  Jabber or CIPC ? Could you please explain a little more about your infrastructure and soft phone which you use ?

[DoubleP]

Hello, it is the CIPC. 8.6.6.14, is the version.

[Nithin Eluvathingal]

Looks like the CIPC is not configured on CUCM.

check if the device name is added with extension.

[DoubleP]

Hello all, thanks for the suggestions. I'm doing an uninstall/reinstall tomorrow (the customer is at a different site, and there were connectivity problems when I attempted to try it remotely). I'll let you know if it worked.

[Sadav Ansari · Accepted solution]

Add CIPC on cucm and go to CIPC app Preference and provide tftp server ip (cucm ip) the check

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