UCCX script Recording issue

[Curtis Fuentes]

                  HI,

        I have uccx script set up for recording.  The way it works a branch location is suppose to be able to call in and record a message stating location and hours. When they attemp to hit 1 to save the message they are unable to. Can some one please provide assistance.

Thank you 

[Jonathan Schulenberg]

You must authenticate a user before uploads to the repository will be accepted. Use the Get User and Authenticate User steps to do this before the Upload Prompt step is executed.

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[Curtis Fuentes]

Hi Jonathan,

                      I have the Authentication step in the script and is still not working.

[Aaron Harrison]

Hi Carlos

You don't have an authentication step - an authentication step is not just comparing an input from a caller against a static PIN.

You must:

1) Use a Get User step to get a user object based on a string identifying the userID or extension, assinging the result to a User variable

2) Use a Authenticate User step to authenticate that user with a PIN or password

3) Reference the user with the 'upload' step.

Regards

Aaron Harrison

Principal Engineer at Logicalis UK

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[Curtis Fuentes]

Hi Aron,

   Were does the script gets its uthentication from. I set up the script bit it tell me the pin is invalid ?

Sorry I am new at this.

[Jonathan Schulenberg]

It does an AXL query to CUCM so this will check against the CUCM Password or PIN. Of course this means that the user you lookup must be a valid End User object in CUCM as well.

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