Unable navigate between 2 active calls on 7931G

[leonardo.vecchio]

Hello ,

I have a problem with ip phone 7931G .

I'm unable to switch between 2 active calls .I respond at the first call , when respond the second call the first going in hold state and there is no way to hold the second call to resume the first .

When the second call end the first call come available .

The system is 2801 with IOS Version 12.4(11)XW22801-SPSERVICESK9-M the 7931 FW is SCCP31.8-2-2SR2S .

Thanks .

[Rob Huffman]

Hi Leonardo,

There is an excellent solution from Craig in this recent thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbe8538/0#selected_message

Hope this helps!

Rob

[leonardo.vecchio]

Hi Rob,

I have already see the solution posted , but i need know if the problem is the limitation of the phone or the funcionality of the phone is the same of the other model (7941 and 7911)

Thanks .

[Rob Huffman · Accepted solution]

Hi Leonardo,

Sorry about that! This is a limitation of the 7931G Model itself :(

Hope this helps!

Rob

[andresfmg]

i have the same problem!! did you find any solution ?

by the way the link its broken

[Rob Huffman]

Hi Andres,

Here is the reference

https://supportforums.cisco.com/message/1101872#1101872

Cheers!

Rob