Unable to delete users on QM administrator 2.7.3.12

[mell0ns23]

Hi I'm currently unable to link some AD and ACD users on QM administrator 2.7.3.12.

When I try to link it tells me that the AD user is already linked to another ACD user, I have tried deleting the user accounts from CUCM 6.1.3.3000-1 and have synchronized the QM database but when I recreate the user account the previous AD/ACD information is still present and the delete user button is greyed out.

[Anthony Holloway]

You may have to open the SQL Studio and manually purge these stuck users.  Give the post some time to see if you get a better answer, but you may end up with a TAC case on this one.  Good luck.

[Risat]

Hi,

Is this issue got fixed. I am also facing the same issue. Please share how you fixed the issue.