Urgent :configuring cisco webattendant

[bvoice]

hello

I have installed the cisco web attendant in a client pc. And connected the pc

to the ip phone 7960 access port.i also configured the settings page in cisco web attendant.

But when i sign in following error is shown,

Phone device not attached , check the mac address with the corresponding mac address in the ip phone.

But the correct Mac has been given.

Thank u

[j_scheffler]

make sure you have the device associated with the 'ac' user