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Dialup Modem connection

I'm setting up a dialup connection to console port of the cisco switches and routers.  The dial-up part  works and modems connect, but i'm not getting the login prompt for the routers or the switches. When I hit the ENTER key, I get "authentication failed" error.  it seems the modem is passing strings to the devices. Does anybody know how to fix this- thank you.

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