This happens consistently on any Dell Optiplex 7010 or 9010 PC running Windows 7 SP1 x64. We are using the latest version of IP Communicator (8.6.2.0) out on Cisco's website. We also tried updating to a non-dell driver and grabbed the latest driver from Realtek's website, but that didn't help either. We cannot run the application at all.
When I run the problem reporter, it gives me the following:
Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&26BB6EE9&0&0001
Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6662, 3.88 MB (4,065,296 bytes), 9/18/2012 12:07 PM)
Tue Sep 18 10:20:17.328 : ERROR : ( 984) Unable to get device for id = Speakers (Realtek High Definiti: 80070057
Tue Sep 18 10:20:17.328 : DET : ( 984) CStreamableAudioDevices::GetFormFactor() - returning form factor = 10
Tue Sep 18 10:20:17.328 : ERROR : ( 984) Unable to get device for id = Speakers (Realtek High Definiti: 80070057
Tue Sep 18 10:20:17.328 : DET : ( 984) CStreamableAudioDevices::FixDeviceName() - returning device name = Speakers (Realtek High Definiti
Tue Sep 18 10:20:17.328 : SIG : ( 984) CStreamableAudioDevices::GetWaveOutId() - searching for waveOut device = Speakers (Realtek High Definiti
Tue Sep 18 10:20:17.328 : ERROR : ( 984) CStreamableAudioDevices::GetWaveOutId() - unable to find waveOut device, returning waveOutId = -1
Tue Sep 18 10:20:17.328 : DET : ( 984) MediaTermination : CStreamableAudioDevices::EnumerateDevices() : deviceName=<Speakers (Realtek High Definiti> speakerName=<Speakers (Realtek High Definiti> playoutIndex=<0> formFactor=<10> waveOutId=<-1>
Tue Sep 18 10:20:17.328 : DET : ( 984) MediaTermination : CStreamableAudioDevices::DumpDevices() - m_NumDevices=<1>
Tue Sep 18 10:20:17.328 : DET : ( 984) m_bWaveOutSupport=<1> m_iPlayoutIndex=<0> m_iWaveOutID=<-1> m_PlayoutGuid=<Speakers (Realtek High Definiti>
Tue Sep 18 10:20:17.328 : DET : ( 984) m_bWaveInSupport=<0> m_iRecordingIndex=<-1> m_iWaveInID=<-1> m_RecordingGuid=<>
Tue Sep 18 10:20:17.328 : DET : ( 984) m_DeviceName=<Speakers (Realtek High Definiti> m_MicName=<> m_SpeakersName=<Speakers (Realtek High Definiti>
Tue Sep 18 10:20:17.329 : EE : ( 984) MediaTerminationDll : ~NativeGetFirstStreamableDevice : (null)
Tue Sep 18 10:20:17.329 : DET : ( 984) MediaMixer(002E0F40) constructor
Tue Sep 18 10:20:17.329 : DET : ( 984) Mixer 002E0F40, index 0, name Speakers (Realtek High Definiti
Tue Sep 18 10:16:35.574 : ERROR : ( 3636) -SFB| &E CSoftFireBoxWnd::onCreate(): SFB : CSoftFireBoxWnd::onCreate : verifyMediaRequirements() returned ERR_NO_SOUNDDEVICE. Exiting ...
Tue Sep 18 10:16:35.574 : ERROR : ( 3636) -SFB| &E CSoftFireBoxWnd::onCreate(): Caught Exception - There are no compatible sound devices installed on this computer. Please click 'OK' to exit. : 0
