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Beginner

Cisco IP Communicator - No Devices Detected

This happens consistently on any Dell Optiplex 7010 or 9010 PC running Windows 7 SP1 x64. We are using the latest version of IP Communicator (8.6.2.0) out on Cisco's website. We also tried updating to a non-dell driver and grabbed the latest driver from Realtek's website, but that didn't help either. We cannot run the application at all.

When I run the problem reporter, it gives me the following:

Name    Realtek High Definition Audio   

Manufacturer    Realtek   

Status    OK   

PNP Device ID    HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&26BB6EE9&0&0001   

Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6662, 3.88 MB (4,065,296 bytes), 9/18/2012 12:07 PM)   

Tue Sep 18 10:20:17.328 : ERROR : (   984) Unable to get device for id = Speakers (Realtek High Definiti: 80070057

Tue Sep 18 10:20:17.328 :   DET : (   984) CStreamableAudioDevices::GetFormFactor() - returning form factor = 10

Tue Sep 18 10:20:17.328 : ERROR : (   984) Unable to get device for id = Speakers (Realtek High Definiti: 80070057

Tue Sep 18 10:20:17.328 :   DET : (   984) CStreamableAudioDevices::FixDeviceName() - returning device name = Speakers (Realtek High Definiti

Tue Sep 18 10:20:17.328 :   SIG : (   984) CStreamableAudioDevices::GetWaveOutId() - searching for waveOut device = Speakers (Realtek High Definiti

Tue Sep 18 10:20:17.328 : ERROR : (   984) CStreamableAudioDevices::GetWaveOutId() - unable to find waveOut device, returning waveOutId = -1

Tue Sep 18 10:20:17.328 :   DET : (   984) MediaTermination : CStreamableAudioDevices::EnumerateDevices() : deviceName=<Speakers (Realtek High Definiti> speakerName=<Speakers (Realtek High Definiti> playoutIndex=<0> formFactor=<10> waveOutId=<-1>

Tue Sep 18 10:20:17.328 :   DET : (   984) MediaTermination : CStreamableAudioDevices::DumpDevices() -  m_NumDevices=<1>

Tue Sep 18 10:20:17.328 :   DET : (   984)     m_bWaveOutSupport=<1> m_iPlayoutIndex=<0> m_iWaveOutID=<-1> m_PlayoutGuid=<Speakers (Realtek High Definiti>

Tue Sep 18 10:20:17.328 :   DET : (   984)     m_bWaveInSupport=<0> m_iRecordingIndex=<-1> m_iWaveInID=<-1> m_RecordingGuid=<>

Tue Sep 18 10:20:17.328 :   DET : (   984)     m_DeviceName=<Speakers (Realtek High Definiti> m_MicName=<> m_SpeakersName=<Speakers (Realtek High Definiti>

Tue Sep 18 10:20:17.329 :    EE : (   984) MediaTerminationDll : ~NativeGetFirstStreamableDevice : (null)

Tue Sep 18 10:20:17.329 :   DET : (   984) MediaMixer(002E0F40) constructor

Tue Sep 18 10:20:17.329 :   DET : (   984) Mixer 002E0F40, index 0, name Speakers (Realtek High Definiti

Tue Sep 18 10:16:35.574 : ERROR : (  3636) -SFB|  &E CSoftFireBoxWnd::onCreate(): SFB : CSoftFireBoxWnd::onCreate : verifyMediaRequirements() returned ERR_NO_SOUNDDEVICE. Exiting ...

Tue Sep 18 10:16:35.574 : ERROR : (  3636) -SFB|  &E CSoftFireBoxWnd::onCreate(): Caught Exception - There are no compatible sound devices installed on this computer. Please click 'OK' to exit. : 0


1 ACCEPTED SOLUTION

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Rising star

I've received this error on my 64 bit Windows 7 lab machine if I don't have a headset/microphone plugged into the PC.

HTH,

Chris

Sent from Cisco Technical Support iPad App

View solution in original post

7 REPLIES 7
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Beginner

Nobody?

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Hi,

Here is a similar thread..

https://supportforums.cisco.com/thread/2143574

"Thanks for your posts. This may be a little late but I have found that for Windows 7, 64-bit, you need to run IPC in compatibility mode. It works fine if you choose Vista SP2. Also, for any of the Cisco products that require Java, make sure you have the 32-bit version of Java installed on your 64-bit OS. The 64-bit Java API's do not behave properly."

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

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Hi there:

To fix the issue try the following:

1-Right-click on the speaker icon in taskbar

2-Verify that the intended recording/playback devices for use with IP Communicator have THE SAME NAME ex: Realtek High-Definition Audio Device again, in both devices (PLAYBACK AND RECORDING), otherwise, you can change it under the "propieties" dialog.

It will allow you to click on "cancel" when IP Comm says the "default" device is not found and start the audio wizard and then your device will be listed there.

For instance, using this method allows you to use headsets, integrated speakers/mic on a laptop, or whatever you like.

Regards

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After you make the changes, right mouse click on CIPC and choose Run As Administrator, click Cancel  and then make then verify the changes, 

 

In windows you may get the firewall popup.

Highlighted
Rising star

I've received this error on my 64 bit Windows 7 lab machine if I don't have a headset/microphone plugged into the PC.

HTH,

Chris

Sent from Cisco Technical Support iPad App

View solution in original post

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Thanks....not having the headset plugged in fixed it. I am migrating from an XP to W7 PC and still had my headset plugged into the XP machine.

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This is also true for Windows 10 and CIPC version 8.6.5.  Thanks, clileikis !

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