users having issues viewing screen captures sent via jabber.
When the users uses’ the jabber screen capture feature, they receive a file with a cross and a text saying screen capture.
This was working for the user.
Only stopped working today when they received and error saying “jabber screen capture could not be delivered”
Have reset the jabber client for the user which in turn started to bring up the ‘x screen capture’ icon.
Jabber version: 11.7
Got 1 client working by
Deleting the
\AppData\Local\Cisco\Unified Communications\Jabber folder
Uninstalling then restarting.
Other User can login to non-working user's machine and works fine and also non working user can login to other and its works fine.
Problem report attahed
