Hello All,
Cisco CallManager: 10.5(2)
I am trying to send myself a CDR Report I generated on CUCM, but when I attempt to send the Report to myself I get the error message below:
Error:
The following Error(s) occurred while processing your request. You can:
* Click on the 'Back' button, to go back, fix the errors and try again.
* Click on the 'Close' button, to abort the processing and go to Main Screen.
Error Code Error Description
10011 System Error. Contact System Administrator.
I added our SMTP server's address to: Cisco Unified OS Administration > Settings > SMTP...
But, when I try to send the report I get that error message above. I found troubleshooting steps for this exact problem at the link below, but when I go there the instructions are too outdated and there is no section in Cisco Unified CM Administration for: System > System Parameters > Mail Parameters... That's not an option that I see in 10.x.
http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-50/100465-cdr-cmr-error.html#send
Any idea if these instructions are still valid, and if not where can I find the correct one's for 10.x?
Any thoughts or suggestions would be greatly appreciated.!
Thanks in Advance,
Matt
