Cisco ISR4431 lost Gigabit Ethernet interfaces

[andrey.elin]

after boot:

cisco ISR4431/K9 (1RU) processor with 7940760K/6147K bytes of memory.
1 Virtual Ethernet interface
8 Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
16777216K bytes of physical memory.
7081983K bytes of flash memory at bootflash:.

but after sh ver:

cisco ISR4431/K9 (1RU) processor with 7940760K/6147K bytes of memory.
1 Virtual Ethernet interface
32768K bytes of non-volatile configuration memory.
16777216K bytes of physical memory.
7081983K bytes of flash memory at bootflash:.

sh dig all eeprom:

MIDPLANE EEPROM data:

SPA EEPROM data for subslot 0/0:

Product Identifier (PID) : ISR4431-X-4x1GE
Version Identifier (VID) : V01
PCB Serial Number :
Top Assy. Part Number : 68-2236-01
Top Assy. Revision : A0
Hardware Revision : 2.2
CLEI Code :
SPA EEPROM data for subslot 0/1:

Product Identifier (PID) : NIM-ES2-4
Version Identifier (VID) : V01
PCB Serial Number :
Hardware Revision : 1.0
CLEI Code :

isr4400-universalk9.16.06.02.SPA.bin

[andrey.elin]

Technology Package License Information:

-----------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------
securityk9 securityk9 Permanent securityk9
ipbase ipbasek9 Permanent ipbasek9

please HELP

[Georg Pauwen]

Hello,

do the interfaces actually show up in the running configuration, and can you configure the interfaces ?

[andrey.elin]

no!
in sh run interfaces don't show and in conf mode i can't to configure it
!
interface GigabitEthernet0
vrf forwarding Mgmt-intf
no ip address
shutdown
negotiation auto
!
interface Vlan1
no ip address
!
Router(config)#interface gigabitEthernet 0/0/0
^
% Invalid input detected at '^' marker.

[marce1000]

 - Post the output of show interface status

    M.

[andrey.elin]

Router#show interfaces status
Router#
nothing

[marce1000]

 - Odd indeed, one option you have to do a factory reset and check if the problem persists :

                         https://dcloud-cms.cisco.com/help/reset-router

 M.

[Georg Pauwen]

Hello,

odd...could be a licensing issue. Can you post the output of:

sh lic

?

[andrey.elin]

Router#sh lic
Index 1 Feature: appxk9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 2 Feature: uck9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 3 Feature: securityk9
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Index 4 Feature: ipbasek9
Period left: Life time
License Type: Permanent
License State: Active, In Use
License Count: Non-Counted
License Priority: Medium
Index 5 Feature: FoundationSuiteK9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 6 Feature: AdvUCSuiteK9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 7 Feature: cme-srst
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: 0/0 (In-use/Violation)
License Priority: None
Index 8 Feature: hseck9
Index 9 Feature: throughput
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None
Index 10 Feature: internal_service

[andrey.elin]

show hw-module:
Router#sh hw-module all attribute
Slot 0 Bay 0 Board 0 Module[ISR4431-X-4x1GE] spa_type 0x76E : Stopped or Removed
Slot 0 Bay 1 Board 0 Module[NIM-ES2-4] spa_type 0xC72 : Stopped or Removed

but on another router with same configuration:
sh hw-module all attribute
Slot 0 Bay 0 Board 0 Module[ISR4431-X-4x1GE] spa_type 0x76E Daughter Board Not Present
Basic attributes : length 11, version [2], module-type [ngio-virtual], width [unknown]
Power Rating [0], Control Endpoint count [0], Daughter Board Count [0]
KR Support [0x00], 16-bit GPIO [Not present], Submodule reset support [Not required]
Extended Attributes for [Front Panel 4 ports Gigabitethernet Module]
Port type Ethernet Range [0 3] Per-port Information : Max IID [0] Connector [RJ45] Network clocking [disable]
Module OID: 1 3 6 1 4 1 9 12 3 1 9 92 21
Port OID: 1 3 6 1 4 1 9 12 3 1 10 109
Slot 0 Bay 1 Board 0 Module[NIM-ES2-4] spa_type 0xC72 Daughter Board Not Present
Base mac_addr 1880.90c5.de12 mac_blk_sz 2 Endpt MAC Address offset(s) : 0
Basic attributes : length 11, version [2], module-type [ngio-lite], width [Single Wide]
Power Rating [20], Control Endpoint count [1], Daughter Board Count [0]
KR Support [0x00], 16-bit GPIO [Not present], Submodule reset support [Not required]
Extended Attributes for [NIM-ES2-4]
Port type Ethernet L2 Range [0 3] Per-port Information : Max IID [1] Connector [RJ45] Network clocking [disable]
Module OID: 1 3 6 1 4 1 9 12 3 1 9 105 28
Port OID: 1 3 6 1 4 1 9 12 3 1 10 109

[andrey.elin · Accepted solution]

I'm fix it

Power down

take out and insert module NIM-ES2-4

Power on

and vu-alya

Router#show interfaces status

Port Name Status Vlan Duplex Speed Type
Gi0/1/0 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/1/1 notconnect 1 auto auto 10/100/1000BaseTX
Gi0/1/2 notconnect 1 auto auto 10/100/1000BaseTX
Gi0/1/3 notconnect 1 auto auto 10/100/1000BaseTX

thanks to all for help