ISR 4221 can't enter global configuration mode

[tbyers0]

I just purchased four brand new ISR4221 routers as part of an Academy lab set up. I can get them to boot fine, can enter user exec mode and privileged exec mode. However, when I try and enter global configuration mode, I get a command not supported error message. I also get that message if I issue a copy run start or erase startup config command. I am stuck at this point. I have worked with Cisco routers for 20 years and have never had any of them act this way. I have searched the blogs and the internet and cannot find a solution. Any ideas would be greatly appreciated.

[Georg Pauwen]

Hello,

What are your options at the prompt ?

4KISR#?

[Georg Pauwen]

The reason I am asking is to find out if you might boot into diagnostic mode:

https://www.cisco.com/c/en/us/td/docs/routers/access/4400/software/configuration/guide/isr4400swcfg/bm_isr_4400_sw_config_guide_chapter_010.html#concept_A4F0B500FBEF46FFA1C3EACC1172381A

[tbyers0]

I can do any of the show commands with no problem. I was even able to do the factory reset command. However, when the router booted, it still had the same problem. 

I read over the document you attached and I don't believe it is diagnostics mode. If it was, the prompt should look like this router(diag)# but I have the standard prompt of router#.

I appreciate your suggestions because I am pretty much out of ideas myself.

[Georg Pauwen]

Hello,

really weird, especially since these are new routers. What is in flash (dir flash:) ?

[tbyers0]

The contents of flash are really weird as well. This is the display of the sho flash command.



[cid:image001.jpg@01D4BF07.C2148CF0]

[cid:image002.jpg@01D4BF07.C2148CF0]

[cid:image003.jpg@01D4BF07.C2148CF0]

[cid:image004.jpg@01D4BF07.C2148CF0]

[cid:image005.jpg@01D4BF07.C2148CF0]

[cid:image006.jpg@01D4BF07.C2148CF0]

[cid:image007.jpg@01D4BF07.C2148CF0]

[cid:image008.jpg@01D4BF07.C2148CF0]

[cid:image009.jpg@01D4BF07.C2148CF0]

[cid:image010.jpg@01D4BF07.C2148CF0]

[cid:image011.jpg@01D4BF07.C2148CF0]

[cid:image012.jpg@01D4BF07.C2148CF0]



Normally this would just be the image file. Not sure why it is as large as this.

[Georg Pauwen]

Hello,

can you try (if you haven't already) to load an image onto a USB stick and boot from that USB ?

[tbyers0]

I booted the router into ROM monitor mode and entered the command to boot from usbflash0: and received a device not found error message. This is the same error message I get when I try and boot to an image saved to flash. I also tried issuing a dir ? command at the rommon prompt and it returns a failed to read directory contents, file not found.

[Naveen kumar 32001]

1. rommon 1 > dir usb0:
2. rommon 2 > boot usb0:isr4200-universalk9_ias.16.09.04.SPA.bin
Located isr4200-universalk9_ias.16.09.04.SPA.bin

#########################################################################
3.Router>enable
4.Router#
5.Router#copy usb0:isr4200-universalk9_ias.16.09.04.SPA.bin bootflash:
progress...CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC .....
6.Router#reload

-------------------
7. rommon 2 > boot bootflash:isr4200-universalk9_ias.16.09.04.SPA.bin
Located isr4200-universalk9_ias.16.09.04.SPA.bin

#########################################################################

8.Router>enable
9.Router(config)# no boot system bootflash:(Old Os File name ).bin

10.Router(config)#boot system bootflash:isr4200-
universalk9_ias.16.09.04.SPA.bin

11.Router(config)# do Wr
Building configuration...

[OK]
12.Router(config)#do copy run start

13.Router(config)#do copy start nvram:

[Andre Scheepers]

I opened a TAC for this.  Seems to be image related.  Image loaded is for SD-WAN deployments, which apparently locks the global configuration mode.

I downloaded the recommended IOS-XR image and booted from usb0: via rommon.  Problem resolved.

[Richard Burts]

This is a very interesting issue. And your identification of the issue and the solution certainly merits +5.

Thank you for posting this.

HTH

Rick

[Expereo International bv]

Hi, hello! Which IOS XR image file did work for you?

I'm having the same issue, please advice.

Thanks.

[Andre Scheepers]

Hi,

I used Everest 16.6.5.  Although Fuji 16.9.4 is the current suggested release.

[bartholomewdrinks]

reload the router, keep hitting enter once it prompts up.  when everything is scrolling, just type in en, conf t and do what you need to do; you only get one shot!

If you make any mistakes,. you will have to start the process all over again.

[Naveen kumar 32001]

Currently the router booted with SDWAN image, Need to upgrade the router to IOS-XE.

New os change Steps :

Step 1 : First download the new ios in belwo link

step  2: Copy to usb device 

step 3 : Insert the usb to Router

Step 4 :  go to Rommon Mode .

1. rommon 1 > dir usb0:
2. rommon 2 > boot usb0:isr4200-universalk9_ias.16.09.04.SPA.bin
Located isr4200-universalk9_ias.16.09.04.SPA.bin

#########################################################################
3.Router>enable
4.Router#
5.Router#copy usb0:isr4200-universalk9_ias.16.09.04.SPA.bin bootflash:
progress...CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC .....
6.Router#reload

-------------------
7. rommon 2 > boot bootflash:isr4200-universalk9_ias.16.09.04.SPA.bin
Located isr4200-universalk9_ias.16.09.04.SPA.bin

#########################################################################

8.Router>enable
9.Router(config)# no boot system bootflash:(Old Os File name ).bin

10.Router(config)#boot system bootflash:isr4200-
universalk9_ias.16.09.04.SPA.bin

11.Router(config)# do Wr
Building configuration...

[OK]
12.Router(config)#do copy run start

13.Router(config)#do copy start nvram:

Download link
https://wetransfer.com/downloads/2a0234c205c30c907504405bd34b2c4020191004050625/65d4a55ae5f25acff69d91bfd4d9dc6620191004050625/a8557c