08-26-2020 07:54 AM - edited 09-11-2020 09:45 AM
We've registered ISR 4331 Router with Smart Licensing .
We created smart token and put it in our Router but it failed and show the following error.
Registration: Status: REGISTERING - REGISTRATION IN PROGRESS Export-Controlled Functionality: NOT ALLOWED Initial Registration: FAILED on Aug 26 15:46:11 2020 Failure reason: Fail to send out Call Home HTTP message.
Our ISR 4331 router have internet connectivity.Can you guys please help me with this ? What should I do now ?
we cannot ping tools.cisco.com and also cannot telnet tools.cisco.com with 443.
08-26-2020 09:32 AM
09-26-2020 07:41 AM
call-home
contact-email-addr
source-interface Dialer0
http resolve-hostname ipv4-first
profile "CiscoTAC-1"
active
no reporting smart-call-home-data
destination transport-method http
no destination transport-method email
destination address http https://173.37.145.8/its/service/oddce/services/DDCEService
09-26-2020 07:55 AM
i am not sure about the dialer 0 interface you have as per the config.
change source to interface GigabitEthernet x/x/x/
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