We are happy to share changes to the Cisco Threat Grid support experience! Our customers have spoken, and we have listened! You want a single, streamlined, easy to access tool to open, view, and update your cases across Cisco Services. That tool is Cisco’s Support Case Manager (SCM).
We have streamlined the process to open cases across Cisco's Global Technical Assistance Center (TAC)
It ensures a seamless experience when collaboration between Threat Grid Support and other Cisco support teams is needed
You can access all of your cases in one location
Create new, and view current cases
Get status updates
Communicate directly with your TAC engineer
What do you need to do?
You need to sign up for a Cisco Connection Online (CCO) ID to submit cases. Once you have a CCO ID, you will need to associate it with your Service Contract. More about how to create a CCO ID and associate a Service Contract can be found here:
Up until 15th October 2019 you will still be able to open cases using email@example.com. We encourage you to start taking advantage of the benefits that come with using Cisco’s Support Case Manager before then.
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