Now Available: Updated UC500 Software Packs

[Marcos Hernandez]

Following the recent CCA 2.0 availability notification, we are also announcing the availability of the corresponding UC500 Software Packs:

Manufacturing Release
UC520-7.0.3.zip

Early Adopter Release
UC520-7.1.1-ea.zip

These can be downloaded from the UC500 Download site (Cisco.com user required)

Release notes for UC500 Software Pack UC520-7.0.3.zip

UCME Release: 7.0
CUE Release: 7.0.3
IOS Release: 12.4(20)T2

New features added since the 7.0.3 Software Pack:

UCME Features:

- None

IP Phones:

- The phone loads pack 7.0.3 contains firmware updates for the following IP Phones:

a) CP521 and CP524 IP Phones updated to 8.1.16b
b) SPA525 (rev 7.1.9)

Other updates:

- Updated Cisco Unity Express 7.0.3 with support for the Smart Productivity Applications:

a) TimeCardView
b) WebEx PhoneConnect

- Updated B-ACD scripts, version 2.1.2.3

Release notes for UC500 Software Pack UC520-ea-7.1.1.zip

UCME Release: 7.1
CUE Release: 7.0.3
IOS Release: 12.4(22)YB1

New features added since the 7.0.3 Software Pack:

UCME Features: 

- None

IP Phones:

- The phone loads pack 7.1.1 contains firmware updates for the following IP Phones:

a) CP521 and CP524 IP Phones updated to 8.1.16b
b) SPA525 (rev 7.1.9)

Other updates:

- Updated Cisco Unity Express 7.0.3 with support for the Smart Productivity Applications:

a) TimeCardView
b) WebEx PhoneConnect

- Updated B-ACD scripts, version 2.1.2.3

- CCA 2.0 will display the "Single Number Reach" Application only if using the 7.1.1-ea software pack.

---------------------------------

For questions or comments, please initiate a discussion on this forum.

The SBCS Team

[rowseyba1]

I have been doing some testing with CCA 2.0 and the early adopter version.  I haven't been able to get the CP524 to accept TimeCardView.  Is this something the phone is not capable of?

[Marcos Hernandez]

The CP-500 phones should work with TCV. Please ensure that you are running the latest phone load, 8.1.16b.

Marcos

[rowseyba1]

I have, and it has the load.  I will do some more research.

Edit:  I changed the Services URL in Unity.  It somewhat fixed the issue.  Now TCV and VoiceView have been merged on the phone.  I can log in and use both applications, but I am not able to log out of the applications.  I don't know if anyone else has run into this or have even tested it, but any advice would be greatly appreciated.

[Scott Martin]

It appears when uploading the 7.0.3 software pack via CCA2.0 the phone loads are not loaded correctly to our clients' UC520 platform.

For example, the flash:/phones/7975/ folder only contains term75.default.loads, and not the remainder of the loads in the pack.  I have re-applied the pack twice with no effect.

I am now manually extracting the phone loads tar and uploading files individually to get this customer site up and running again... not well tested it seems.

[Marcos Hernandez]

rowseybat1,

Can you please initiate a discussion on your URL issue so we can take a look at what you are seeing? Using CCA is the recommended way to activate applications.

Marcos

[Marcos Hernandez]

smproductions,

What upgrade options did you check when you loaded 7.0.3? Did you choose to format the flash? What software pack did you have before?

Thanks,

Marcos

[Steven DiStefano]

Using CCA 2.0 and clicking the box (Auto Format my Flash) my 7975 looks like this:

Directory of flash:/phones/7975/

    5  -rw-     2918613  May 29 2009 06:47:48 -07:00  apps75.8-4-1-23.sbn
    6  -rw-      485244  May 29 2009 06:47:52 -07:00  cnu75.8-4-1-23.sbn
    7  -rw-     2661855  May 29 2009 06:48:02 -07:00  cvm75sccp.8-4-1-23.sbn
    8  -rw-      335003  May 29 2009 06:48:04 -07:00  dsp75.8-4-1-23.sbn
    9  -rw-      757132  May 29 2009 06:48:08 -07:00  jar75sccp.8-4-1-23.sbn
   10  -rw-         638  May 29 2009 06:48:08 -07:00  SCCP75.8-4-2S.loads
   11  -rw-         642  May 29 2009 06:48:08 -07:00  term75.default.loads

[Scott Martin]

Marcos,

Client's environments were on the 4.2.9 pack, and while I realise that 7.0.2 was between them, a properly tested application would upgrade from any previous version - especially since the content is actually stored within the software pack tars.

Cheers,

Scott

[Marcos Hernandez]

4.2.9 to 7.0.3 upgrade path is supported by CCA 2.0. If I select "format flash" in the upgrade settings, my phone directories are built correctly...

[Scott Martin]

My mistake. I didn't select that option as we store client's logos, backup configs, etc on the flash.

In future I will backup the files from flash, and select the 'format flash' option.

In addition to this however, the config wasn't updated to use the new phone loads, backgrounds, ringtones,etc , I had to do that manually. I still can't get the backgrounds working again since the upgrade.

[Steven DiStefano]

Regarding softbranding,  where we upgrade with that auto cleanup my flash option, we retrieve everything off the Flash (to your PC), format the flash, and then put it back in directories, but I am not sure if we recognize custom files not in the subdirectory.

What I found was there are several directories needed since the different phones will look to certain directories for their files...

If .png and TNs dont automatically find there way to the right folders, move them manually, update the listxml and tftp server statements.

 

7970 - 7971 - 12 Bits - /Desktops/320x212x12

*Full size image - 320 pixels (width) X 212 pixels (height).

*Thumbnail image-80 pixels (width) X 53 pixels (height).

7945 - 7965 - 16 Bits - /Desktops/320x212x16

*Full size image-320 pixels (width) X 212 pixels (height).

*Thumbnail image-80 pixels (width) X 53 pixels (height).

7975 - 16 Bits - /Desktops/320x216x16

*Full size image-320 pixels (width) X 216 pixels (height).

*Thumbnail image-80 pixels (width) X 53 pixels