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Our online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected. An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

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Beginner

callhome autentication

Hi Brian,

We are trying to configure Callhome with a email services that had authentication.

We recive the following error when we does a test

trying to send test callhome message

warning:no callhome message sent

no email address configured for destination profile:full_txt

no email address configured for destination profile:short_txt

Error in transporting email message for CiscoTAC-1

SMTPclient: Host:1.1.1.1:unexpected reply: 530 Authentication required

The ip address of the smtp server is hiden for security.

Thanks in advance for your help.

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Accepted Solutions
Cisco Employee

callhome autentication

It hit an error when transmitting

530 Authentication required

There is some code in IOS version 15.2T that allows username and password for the email server in Call Home per

CSCtn88293 callhome mail server support hostname:password:server address

The feature enhancement above is being used to integrate this feature into IOS routers, 6500, and 4500 code train. But this does not mean this feature enhancement migrates into NX-OS or other code trains.

Since I don't know what code or version your device is running or the configuration, as a first guess, I would say that the code your device is running does not support email authentication from that error message. The majority of call home devices today only support basic SMTP.

If your code supports this feature enhancement, you can enter the call home email server with the following 3 formats:

username:password@host

username@host

host

The last one is today's default supported format across all platforms for simple SMTP communication.

1 REPLY 1
Cisco Employee

callhome autentication

It hit an error when transmitting

530 Authentication required

There is some code in IOS version 15.2T that allows username and password for the email server in Call Home per

CSCtn88293 callhome mail server support hostname:password:server address

The feature enhancement above is being used to integrate this feature into IOS routers, 6500, and 4500 code train. But this does not mean this feature enhancement migrates into NX-OS or other code trains.

Since I don't know what code or version your device is running or the configuration, as a first guess, I would say that the code your device is running does not support email authentication from that error message. The majority of call home devices today only support basic SMTP.

If your code supports this feature enhancement, you can enter the call home email server with the following 3 formats:

username:password@host

username@host

host

The last one is today's default supported format across all platforms for simple SMTP communication.

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