problem with callhome nexus7000

[birka.izik]

hi

i configure nexus 7010 for callhome

when i try to send test it's work, when i try to send configuration it's work, when i try to send diag it's doesnt send anything

why is that ? and how can i fix it ?

the configuration:

version 5.1(3)

callhome

  switch-priority 7

  email-contact XXXXXXXXXXXX

  phone-contact XXXXXXXXXXXXXXXX

  streetaddress XXXXXXX

  destination-profile CiscoTAC-1 transport-method email

  no destination-profile CiscoTAC-1 transport-method http

  destination-profile CiscoTAC-1 message-size 5000000

  destination-profile CiscoTAC-1 message-level 0

  destination-profile full_txt transport-method email

  no destination-profile full_txt transport-method http

  destination-profile full_txt message-size 2500000

  destination-profile full_txt message-level 0

  destination-profile short_txt transport-method email

  no destination-profile short_txt transport-method http

  destination-profile short_txt message-size 4000

  destination-profile short_txt message-level 0

  destination-profile CiscoTAC-1 email-addr callhome@cisco.com

  destination-profile CiscoTAC-1 alert-group cisco-tac

  destination-profile full_txt alert-group all

  destination-profile short_txt alert-group all

  transport email from XXXXXXXXXXXXXXXX

  transport email smtp-server XXXXXXXXXXX port 25 use-vrf management

  transport http use-vrf default

  enable

  periodic-inventory notification

  periodic-inventory notification interval  30

  periodic-inventory notification timeofday 08:00

  duplicate-message throttle

the results :

DEVICE_A# callhome test inventory

trying to send test callhome inventory message

successfully sent test callhome inventory message

warning:

no email address configured for destination profile:full_txt

no email address configured for destination profile:short_txt

DEVICE_A# callhome send diagnostic

trying to send diagnostic callhome message

warning:no callhome message sent

no email address configured for destination profile:full_txt

no email address configured for destination profile:short_txt

thanks

izik

[Lawrence Searcy · Accepted solution]

Please see

CSCub83379 callhome send diagnostic command does not activate CiscoTAC-1 profile

for information. Essentially, you have to create a new profile to send the diagnostic command. Here is the release note

Symptom:callhome send diagnostic command does not send a message when only CiscoTAC-1 profile
is configured

Conditions:Version 5.0(2a)

Workaround:Configure a copy of the CiscoTAC-1 profile using

  destination-profile myprofile
  destination-profile myprofile format XML
  destination-profile myprofile email-addr callhome@cisco.com
  destination-profile myprofile email-addr 
  destination-profile myprofile alert-group all

Further Problem Description:In order for the CiscoTAC-1 profile to be called to send a
message for the device, the alert group cisco-tac must be activated. The debugs show that this alert
group is called for the following commands:

callhome test
callhome test inventory
callhome send configuration

Unfortunately, it does not call the cisco-tac alert group for the command "Callhome send
diagnostic". This means in order for the device to send a message using that command, a second
profile must be configured that monitors the alert group diagnostic.