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Severity of Case opened by Smart Call Home

Andriy Yerofyeyev
Level 1
Level 1

‎04-07-2014 08:10 AM

Hello Team,

What is the default severity of the case opened by Smart Call Home ? Is there a correspondence between monitored events and severity level of the case ?

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Bryan Williams
Level 1
Level 1

‎04-10-2014 07:50 PM

 

Cases raised by Smart Call Home are always Severity 3.

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