Smart Licensing : %SMART_LIC-5-AUTHORIZATION_EXPIRED: Authorization period expired

[cnezakaren]

Hi everyone,

We are facing a small issue on our catalyst 9300 with Smart Licensing.

They 've been registered into our CSSM onprem server and were Authorized since.

Now were are getting regularly the following messages :

Aug 26 2020 13:25:53.012 CET: %SMART_LIC-5-AUTHORIZATION_EXPIRED: Authorization period expired
Aug 26 2020 14:25:53.366 CET: %SMART_LIC-5-IN_COMPLIANCE: All entitlements and l icenses in use on this device are authorized
Aug 26 2020 14:25:53.367 CET: %SMART_LIC-6-AUTH_RENEW_SUCCESS: Authorization ren ewal successful. State=authorized for udi PID:C9300-48P,SN:FCW2147G0S6
Aug 26 2020 15:25:53.367 CET: %SMART_LIC-5-AUTHORIZATION_EXPIRED: Authorization period expired

It looks like the 9300 switches are not able to renew their authorization. The only way I found to renew it is to renew auth manually : license smart renew auth

Is there another way that enables the switch to renew their authorization automatically ?

Thank you for your help.

Best regards.

[Justin Sprake]

Since there does not appear to be any connectivity issues, I would review the smart licensing configuration guide for your concerned platforms and confirm the auto-renew intervals as that should be a default configuration state. Otherwise, I would also ensure that your on-prem satellite server is also configured to sync regularly as this will contain a 'snapshot' of your Smart Licensing account which is where your devices will first pull license authorizations from.

For more assistance with On-Prem Satellite, please find the below Cisco Community Forum:

https://community.cisco.com/t5/network-management/bd-p/5931-discussions-network-management

[dakimball]

Our symptoms are identical except that ours in on the ISR 4331 platform.  Every hour it toggles between being in compliance and being expired.

054347: Sep 9 05:52:41.598 pdt: %SMART_LIC-5-AUTHORIZATION_EXPIRED: Authorization period expired
054354: Sep 9 06:52:41.924 pdt: %SMART_LIC-5-IN_COMPLIANCE: All entitlements and licenses in use on this device are authorized
054355: Sep 9 06:52:41.927 pdt: %SMART_LIC-6-AUTH_RENEW_SUCCESS: Authorization renewal successful. State=authorized for udi PID:ISR4331/K9,SN:FLM232804CJ
054393: Sep 9 07:52:41.925 pdt: %SMART_LIC-5-AUTHORIZATION_EXPIRED: Authorization period expired