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Smart Call Home Portal Performance

On We are currently experiencing performance issues with accessing and operations of the Small Call Home portal. Users are being dropped from the portal. Our team is working to resolve this issue as quickly as possible. We apologize for any inconvenience this is creating.

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thierry68
Beginner

SSM On-Prem 8 upgrade

Hi,

we are using a SSM On-Prem satellite server to manage the Smart Licenses on our network.

I want to upgrade our 8.202008 to 8.202105 so I follow the instructions from the "SSM On-Prem 8 Installation Guide". So I connect to the SSM server over ssh (Putty).

But when I type the copy command as explained in the guide "copy user@<your remote host>:/path/SSM_On-Prem-8-202105-2106091157.sh patches:" I get the following error:

"ssh_dispatch_run_fatal: Connection to x.x.x.x port 22: incorrect signature"

 

Any idea about the origin of this error?

 

Thank you.

Thierry

 

PS: The server hosting the files is a Windows Server running a Solarwinds SFTP server. 

7 REPLIES 7
balaji.bandi
VIP Master

copy user@<your remote host>:/path/SSM_On-Prem-8-202105-2106091157.sh patches:" I get the following error:

/path is required accurate path from you taking.

 

it test SFTP working, just upload and download small files.

BB

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Hi BB,

thank you for your answer.

Actually I gave the correct path in the command:

copy ftp@<IP address of my Solarwinds SFTP server>:/SSM/SSM_On-Prem-8-202105-2106091157.sh patches:

I tried to downlad a small file (1KB) with the same error.

 

Thierry

how about upload file to FTP Server ? is this FTP or SFTP ?

 Solarwinds SFTP server. 

BB

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I don't want to upload a file to the SFTP server, I want to download a file from the SFTP server to the SSM server.

I need a SFTP server because the SSM uses ssh for the copy (in the previous versions of SSM the command was: scp ....)

Thierry

I am sure i have tested this, and it works when i did upgrade :  ( why i was keen to test upload to confirm you have access to the server)

 

from my notes here :

 

>> help copy
Copy files from a source to a destination
Usage: copy <source> <destination>

Examples:
copy prefix:filename user@domain.com:/path
copy user@domain.com:/path/filename prefix:

To list available prefixes, type 'dir'.

 

BB

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Hi BB,

 

Upload does not work either. Same error message: "..... incorrect signature".

Thierry

You need to fix this - Looks like SSH key issue - But Look at SFTP Server side you can see more information - if you enabled Logs.

BB

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