If a device is covered by a valid Cisco SMARTnet Service contract, but the contract does not appear in your Cisco.com user profile, the device registration cannot be completed.
The Smart Call Home application will send an e-mail to Cisco support to request that the contract be added to your profile to address this issue. After a valid contract that covers the device is added to your Cisco.com user profile, then the device can be registered for Smart Call Home.
