Smart Call Home Discussions

Planned maintenance

How long is this "Planned Maintenance" supposed to last? There's no indication of when it started, or when it will end, in the notice linked from the SCH overview page. I'm noticing that my devices' last inventory updates to the service were in May...

SCH-Notification Message: Company information update - User Attention Required

Does anyone know what to do with this recurring and random message? My customer is receiving this frequently and randonmly with no instructions. Thanks.Tim

Resolved! Auto TAC case creation - how to deal with vacations

Hello experts,I have a customer who has configured smart call home on their devices and set it up to auto-create TAC service requests. The TAC service request is created with their main admin as the contact. However, recently they had a case get auto...

Contract on account, but cannot use anything requiring a contract

I have a contract on my account, but I can't download software for the device and I can't get SCH to allow me to use it. It says I don't have a contract, but it's on my profile. I try to register for SCH and the contract associations people say I hav...

Resolved! Smart Call Home on Nexus

Hi Experts!I can't get Callhome to work on our Nexus switches. We use a Transport Gateway with e-mail between devices and the gateway.The problem is that the Nexus won't send any email, though it always default to the CiscoTAC-1 profile for which I h...

Ask the Expert: Overview of the Smart Call Home Device Diagnostics Offerings

Bryan WilliamsWelcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to get an overview of the Smart Call Home and Device Diagnostics offerings from Cisco. Smart Call Home is an embedded support feature available o...

Supported UCS devices

I am trying to position SCH at a customer that wants to know if it will cover all UCS servers or just limited to C Servers

Ask the Expert: Smart Call Home

With Bryan WilliamsWelcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn about Smart Call Home, an embedded support feature available on a broad range of Cisco products, provided at no additional cost, wi...