Dear All,I am looking for a document from Cisco that explains the difference between shared support and Smartnet NBD.and what is the best for the customer ?any ideas ?
hii try configured call home on nexus 7000 with https transport and proxy serveri follow this guide - http://www.cisco.com/en/US/docs/switches/lan/smart_call_home/QuickStart_NX7000.pdfand configured this :callhome email-contact XXXXXXXXXXX phone-co...
Hi all,we have some CISO devices bought from VCE.We registered our CISCO account within some CISCO contract numbers provided by VCE.Looking at these contracts appears that we have S/W Download=0 Access Level=2 Case management=0Is that sufficient to m...
How long is this "Planned Maintenance" supposed to last? There's no indication of when it started, or when it will end, in the notice linked from the SCH overview page. I'm noticing that my devices' last inventory updates to the service were in May...
Does anyone know what to do with this recurring and random message? My customer is receiving this frequently and randonmly with no instructions. Thanks.Tim
Hello experts,I have a customer who has configured smart call home on their devices and set it up to auto-create TAC service requests. The TAC service request is created with their main admin as the contact. However, recently they had a case get auto...
I have a contract on my account, but I can't download software for the device and I can't get SCH to allow me to use it. It says I don't have a contract, but it's on my profile. I try to register for SCH and the contract associations people say I hav...
Hi Experts!I can't get Callhome to work on our Nexus switches. We use a Transport Gateway with e-mail between devices and the gateway.The problem is that the Nexus won't send any email, though it always default to the CiscoTAC-1 profile for which I h...
Bryan WilliamsWelcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to get an overview of the Smart Call Home and Device Diagnostics offerings from Cisco. Smart Call Home is an embedded support feature available o...
With Bryan WilliamsWelcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn about Smart Call Home, an embedded support feature available on a broad range of Cisco products, provided at no additional cost, wi...
