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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Smart Net Total Care Portal and Service APIs Announcement

Upcoming Maintenance Windows:

Friday, September 21, 2018 – duration 6-8 hours, portal maintenance

Friday, September 28, 2018 – duration 1-2 hours, mandatory IT systems maintenance

Portal and Service APIs access will be unavailable beginning at 18:00 Pacific and for the duration of the above systems maintenance windows.

Uploads will be queued starting on Fridays at 16:00 Pacific, and will execute after each maintenance has completed.

New User Portal Access

The recent issue where some newly registered portal users were unable to access the portal has been resolved. If you continue to experience access issues, please start a new discussion below.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product and the Inventory by Site reports in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

Smart Net Total Care Portal Release 4.3.3 is Available!

Review the Release Notes to learn all the details.

Smart Net Total Care Blogs
Sydney Fisher
Sydney Fisher Cisco Employee
‎11-06-2017 01:53 PM
661 Views
0 Comments

Smart Net Total Care 4.0 Portal Release is Available!

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 11:02 AM
573 Views
0 Comments

SNTC 4.0 Portal Release Coming Soon!

Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 10:51 AM
511 Views
0 Comments

SNTC 4.0 Customer FAQ

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-17-2017 02:25 PM
1222 Views
1 Comment

Migrating imported data from 3.x to 4.0

This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More
Lynden Price
Lynden Price Cisco Employee
‎03-01-2017 11:54 AM
706 Views
0 Comments

How to send a Private Message on the SNTC community

The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:35 AM
145 Views
0 Comments

Collector Security

[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:27 AM
160 Views
0 Comments

Collector Security

The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More
marobbs
marobbs Cisco Employee
‎10-21-2015 07:05 AM
148 Views
0 Comments

Expert Insights: Network Optimization

Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More
marobbs
marobbs Cisco Employee
‎10-14-2015 01:30 PM
160 Views
0 Comments

Three Tips for a Successful Review Period

If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More
marobbs
marobbs Cisco Employee
‎10-07-2015 06:55 AM
77 Views
0 Comments

Network Compliance Analysis

Once you have the collector in place for your Network Optimization Service, your NCE can:gather critical informationanalyze it against rules-based Cisco best practices enabled by Cisco intellectual capitalgenerate recommendations for optimizationhelp your... Read More
marobbs
marobbs Cisco Employee
‎10-07-2015 06:51 AM
175 Views
1 Comment

Three Ways You Can Prepare for the Collector

The collector performs three distinct tasks:network discoverydata collectionsecure data upload The sooner you have the collector up and running, the more quickly you can realize the value of your Network Optimization Service. You can help speed this proce... Read More
marobbs
marobbs Cisco Employee
‎10-07-2015 06:37 AM
126 Views
0 Comments

Network Optimization: The 90-Day Plan

After your Cisco Network Optimization Service kickoff meeting, your Cisco team will develop a 90-day action plan based on:the information collected from the meetingyour priorities and desired outcomesany data collected from the Common Services Platform Co... Read More
Latest Contents
No Serial Numbers in the Full Inventory Report in PSS portal
Created by danielbarri on 09-22-2018 01:21 AM
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A new installed CSPC 2.7.4 successfully collected data and uploaded it to the PSS, for a limited number of devices(C3750, C2960 switches). The problem is that in 'Full Inventory Report' the "Serial No.(Collected)" column is empty for all devices; and the ... view more
Where to download the Collector patch to upgrade to CSPC 2.7...
Created by bbcstone on 09-21-2018 11:23 AM
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Where can I download the CSPC 2.7.4.3 manually outside of the Collector
Upgrading to 2.7.4.3 from 2.7.4 stuck in download
Created by bbcstone on 09-21-2018 10:48 AM
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Where can I download the patch manual.
SNTC SNMP access to Cisco Catalyst 9300's & 9400's
Created by pwallace91 on 09-21-2018 10:36 AM
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Current CSP-C version is 2.7.1, update is stuck on applying for over 3 weeks, building new VM with version 2.7.4.3 in the hopes i can inventory the new Cisco Catalyst 9300's and 9400's switches.   With the 2.7.1 version i get an error trying to disco... view more
UCS-data visibility for SNTC-portal
Created by Maria Antonova on 09-21-2018 12:56 AM
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Hi Team, As i know SNTC-portal doesn't see the information about call manager. Does portal see info about UCS-equipment?   Thanks! M
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How to send a Private Message on the SNTC community
The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourag...
Collector Security
The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collect...
Expert Insights: Network Optimization
Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of ...
Three Tips for a Successful Review Period
If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right st...