Smart Net Total Care Blogs

Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Update on Portal Reports Serial Number Issue

Serial numbers may be missing in some portal reports for uploads after August 12, 2019. For complete details read this document

439 Views

7 Comments

Hi, I'm unable to generate new Collector entitlement file. Could you please help? CCO ID s.zavialov

373 Views

2 Comments

I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying: admin# conf dns -a 192.168.10.4 but it keeps failing with: execute % Error occured while execut... Read More

502 Views

4 Comments

Hi, The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs t... Read More

624 Views

5 Comments

It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNTC port... Read More

289 Views

1 Comment

Hi team I can't download CIR reports from the SNTC portal, could you please add me the credentials? Thansk & regards, Josue

230 Views

2 Comments

Hi We are unable to remove the old delegated admin who had left and all new requests are still going to his email. We have tried to remove but access denied despite the current admin seemingly having the access. Thanks

Everyone's tags (2):

447 Views

4 Comments

Hello, our customer granted us access to his SNTC Portal (as CBRAdmin). We have access on it, see all inventory, but we are not able to flagg the alerts in the Library Menu. It shows the following error message (in a popup window): Information Based on yo... Read More

360 Views

1 Comment

Dear community. I have a customer, who has portal and collector installed. When the customer check out his user on CSAM, it appears, but when i check it, on CSAM with my user, it does not show up. what would happen if i proceed with installation with this... Read More

Everyone's tags (1):

481 Views

3 Comments

Utilizing the SW SmartAdvisor connector, i successfully run the report and it shows completed, but nothing ever gets uploaded to my SNTC portal. Has anyone else had issues recently? I really don't want to create a VM just for the Cisco collector as I alre... Read More

463 Views

2 Comments

I have multiple collector Uploads stuck either in "IN PROGRESS"or in "Received" status.

415 Views

2 Comments

Hello, I did my first installation of CSPC (2.8.1.8) and can't upload discovered devices to SNTC Portal automatically. My http error is 400 (bad request): ... message: Caller Properties : Key : transport_mode Value : HTTPSmessage: Caller Properties : Key ... Read More

293 Views

1 Comment

Hello, Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear. We are trying for Segment Management. Can help us please?

Everyone's tags (3):

331 Views

3 Comments

The SNTC portal stopped processing information and is not displaying any data. SNTC Version 4.3.22 Collector Version 2.8.1.8 Customer: ELE**** cco: Yar***

193 Views

0 Comments

Hello, i am having problem to select the CBR Admin. CSAM is not allowing me to select the boxes. can you guide me what step is missing or what action should i take

668 Views

5 Comments

Hello team could you please assist me with this message? i am not able to become the partner administrator of the CSAM portal.

Latest Contents

403 Forbidden (Access Denied) When trying to access SNTC inv...

Created by zerwigg on 02-27-2021 12:49 PM

Hello, I am having issues with retrieving inventory details on Cisco SmartNet for my org. It states access denied. I read around that there could be sync issues with my management roles and the API platform at Mulesoft. Could someone please look at m... view more

Collector deactivation failed

Created by Bal_S on 02-25-2021 08:30 AM

Trying to delete old collector entitlement and getting error. Tried different browsers. Is this a bug we are hitting? Collector deactivation failed. Please try again. If the issue persists, find help in the community.

Unable to generate a new CSP-C entitlement (certificate)

Created by bendriz22 on 02-23-2021 04:28 PM

Hello, I am unable to generate a new CSP-C entitlement in my company's SNTC portal. This is needed to generate a new certificate and register a new CSPC collector; We installed version 2.9 on a new server.

I can't add a user as a company administrator - user already...

Created by lholder@osisoft.com on 02-23-2021 07:39 AM

I'm trying to add a team member as an administrator to SNTC Portal and I get the error attached. "User is already associated to another location in your company's hierarchy" Has anyone seen this before?

CSAM Agreement

Created by Bal_S on 02-19-2021 11:51 AM

We started working on setting up SNTC portal in our deployment and for adding new users t CSAM, DA has to sign an agreement that includes this part that our network security team has serious concerns about. Is there a way to create new users without this ... view more