Smart Net Total Care Blogs

Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Update on Portal Reports Serial Number Issue

Serial numbers may be missing in some portal reports for uploads after August 12, 2019. For complete details read this document

NOW AVAILABLE: Common Services Platform Collector Fundamentals (CSPCF)!

This on-demand course gives an introduction and explains the value of deploying the collector. Upon completion of the training, learners will be able to:

Install and configure the CSPC tool/software

Interpret and respond to security alerts generated via the SNTC portal

Generate reports via the SNTC portal and interpret the data

Proactively identify both external and internal threats via the SNTC portal

CSPCF Course Overview

Contact your Account Manager or Learning BDM for more information (learning-bdm@cisco.com)

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

1317 Views

7 Comments

Hi, I'm unable to generate new Collector entitlement file. Could you please help? CCO ID s.zavialov

1911 Views

10 Comments

I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying: admin# conf dns -a 192.168.10.4 but it keeps failing with: execute % Error occured while execut... Read More

1963 Views

6 Comments

Hi, The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs t... Read More

2005 Views

5 Comments

It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNTC port... Read More

1172 Views

1 Comment

Hi team I can't download CIR reports from the SNTC portal, could you please add me the credentials? Thansk & regards, Josue

435 Views

2 Comments

Hi We are unable to remove the old delegated admin who had left and all new requests are still going to his email. We have tried to remove but access denied despite the current admin seemingly having the access. Thanks

Everyone's tags (2):

661 Views

4 Comments

Hello, our customer granted us access to his SNTC Portal (as CBRAdmin). We have access on it, see all inventory, but we are not able to flagg the alerts in the Library Menu. It shows the following error message (in a popup window): Information Based on yo... Read More

793 Views

3 Comments

Utilizing the SW SmartAdvisor connector, i successfully run the report and it shows completed, but nothing ever gets uploaded to my SNTC portal. Has anyone else had issues recently? I really don't want to create a VM just for the Cisco collector as I alre... Read More

674 Views

2 Comments

I have multiple collector Uploads stuck either in "IN PROGRESS"or in "Received" status.

498 Views

1 Comment

Hello, Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear. We are trying for Segment Management. Can help us please?

Everyone's tags (3):

537 Views

3 Comments

The SNTC portal stopped processing information and is not displaying any data. SNTC Version 4.3.22 Collector Version 2.8.1.8 Customer: ELE**** cco: Yar***

324 Views

0 Comments

Hello, i am having problem to select the CBR Admin. CSAM is not allowing me to select the boxes. can you guide me what step is missing or what action should i take

868 Views

5 Comments

Hello team could you please assist me with this message? i am not able to become the partner administrator of the CSAM portal.

814 Views

3 Comments

Hi, we are unable to upload inventory using collector: "solarwinds NCM connector" . getting "invalid User ID" error. login to SNTC portal is working with same CCO ID.

533 Views

1 Comment

Dear all. If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found" In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited" I try to start the process but it is not starting. I did an... Read More

Latest Contents

CSPC in Azure

Created by MARTIN THEINER on 05-20-2022 01:48 AM

Hello, Is the collector available in Azure? best regards, Martin

Trouble updating CSPC 2.10.0.2

Created by fogsurrounds on 05-18-2022 01:09 PM

Hello, I am hoping someone can help guide me here, I am unable to update from 2.10.0.1 to 2.10.0.2 . Attempting to update using the GUI gives error "Download Failed"Attempting to connect to CLI as admin user and perform "download <SP NAME>" fai... view more

Testing site for SNTC Service API to demonstrate to customer

Created by g@garyberger.net on 05-18-2022 06:22 AM

We have customers that want to integrate product lifecycle and security notifications into our platform. Is there a test site with mock data that we can use to demonstrate this?

Unable to login to portal after setting permissions

Created by mgrigs on 05-17-2022 06:11 AM

I was recently granted SNTC customer admin and customer user access by my account admin. I should have at least one SNTC contract associated with my account as well. However, when I try to login to https://services.cisco.com, I keep getting re... view more

CSAPI Returns Blank Data Set When Looking for Customer ID/De...

Created by jstrass33 on 05-16-2022 07:40 AM

Hi,I am trying to use the CASPI to look write scripts regarding our SmarNet inventory. When I try to pull information down regarding he inventory, it gives me an error asking for the Customer ID. {'status': 400, 'message': 'Invalid input request', 'r... view more