Smart Net Total Care Blogs

Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Update on Portal Reports Serial Number Issue

Serial numbers may be missing in some portal reports for uploads after August 12, 2019. For complete details read this document

Updated CSPC Patch Available

If you have downloaded CSPC 2.7.4.7 or CSPC 2.8.1.4, please read the update details in this attachment.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

199 Views

4 Comments

Hello, our customer granted us access to his SNTC Portal (as CBRAdmin). We have access on it, see all inventory, but we are not able to flagg the alerts in the Library Menu. It shows the following error message (in a popup window): Information Based on yo... Read More

188 Views

1 Comment

Dear community. I have a customer, who has portal and collector installed. When the customer check out his user on CSAM, it appears, but when i check it, on CSAM with my user, it does not show up. what would happen if i proceed with installation with this... Read More

Everyone's tags (1):

256 Views

3 Comments

Utilizing the SW SmartAdvisor connector, i successfully run the report and it shows completed, but nothing ever gets uploaded to my SNTC portal. Has anyone else had issues recently? I really don't want to create a VM just for the Cisco collector as I alre... Read More

232 Views

2 Comments

I have multiple collector Uploads stuck either in "IN PROGRESS"or in "Received" status.

252 Views

2 Comments

Hello, I did my first installation of CSPC (2.8.1.8) and can't upload discovered devices to SNTC Portal automatically. My http error is 400 (bad request): ... message: Caller Properties : Key : transport_mode Value : HTTPSmessage: Caller Properties : Key ... Read More

158 Views

1 Comment

Hello, Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear. We are trying for Segment Management. Can help us please?

Everyone's tags (3):

200 Views

3 Comments

The SNTC portal stopped processing information and is not displaying any data. SNTC Version 4.3.22 Collector Version 2.8.1.8 Customer: ELE**** cco: Yar***

139 Views

0 Comments

Hello, i am having problem to select the CBR Admin. CSAM is not allowing me to select the boxes. can you guide me what step is missing or what action should i take

326 Views

5 Comments

Hello team could you please assist me with this message? i am not able to become the partner administrator of the CSAM portal.

286 Views

3 Comments

Hi, we are unable to upload inventory using collector: "solarwinds NCM connector" . getting "invalid User ID" error. login to SNTC portal is working with same CCO ID.

311 Views

1 Comment

Dear all. If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found" In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited" I try to start the process but it is not starting. I did an... Read More

1607 Views

2 Comments

Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco Services Acces... Read More

1118 Views

0 Comments

Smart Net Total Care Comprehensive View will be Removed Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019. In the April 2019 mai... Read More

4096 Views

0 Comments

Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use. What’s available for you We’... Read More

1216 Views

0 Comments

If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID

Everyone's tags (3):

Latest Contents

Cannot access SNTC portal as customer user

Created by MuhtaromWidodo on 08-12-2020 08:13 PM

Hi, my DA delegated me as customer user 2 days ago,But I cant access the SNTC portal,Please helpI attach the attachment the page redirecting me to services.cisco.com register page

Call manager is not discovered in CSPC

Created by spazziani on 08-12-2020 11:15 AM

HiCisco collector fails to discover CUCM. The Collector returns the message "DEVICE UNREACHABLE or INCORRECT SNMP CREDENTIALS" The connectivity test was successfully carried out and the CLI command "snmpwalk -v 2c -c <snmp-Community> Device IP addr... view more

CSPC Server - TomCat vulnerability

Created by frank.miyagi on 08-11-2020 10:46 AM

Hello team, I was informed by our security team that the CSPC server hosted in our internal network has a vulnerability: - Apache Tomcat WebSocket Denial of Service Vulnerability We are using the CSCP version 2.8.1.8. How I can fix this vulnerability?

SNTC registration assistance

Created by JSM92 on 08-10-2020 12:03 PM

We have a customer that believes they completed the SNTC registration but hasn't received any email verification. Will share details in PM

Help me to become a Delegated Administrator

Created by shaiknagulmeera77876 on 08-10-2020 08:18 AM

Hi team,Recently I set up a new instance of the Cisco CSP collector 2.8. I want access to SNTC portal as Delegated Administrator so that I can see all options and can add other users to smartnet portal. Does anyone have any suggestions?