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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Be sure to update your CSPC root password

Read this attachment to get all the details.

CSPC Security Advisory

A critical security update is available for the Common Services Platform Collector (CSPC). Please refer to the security advisory for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Blogs
m.back@aap3.com
m.back@aap3.com Beginner
‎04-03-2019 02:12 AM
282 Views
2 Comments

Cisco Services Access Management - Adding a New Administrator

Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco Services Acces... Read More
Sydney Fisher
Sydney Fisher Cisco Employee
‎02-20-2019 10:36 AM
353 Views
0 Comments

Smart Net Total Care Reporting Preference Change

Smart Net Total Care Comprehensive View will be Removed Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019. In the April 2019 mai... Read More
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-19-2018 10:32 AM
1837 Views
0 Comments

Services APIs are Available!

Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use. What’s available for you We’... Read More
Cheri Fairbrother
Cheri Fairbrother Beginner
‎10-05-2018 10:26 AM
428 Views
0 Comments

Sign On Error

If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID
Sydney Fisher
Sydney Fisher Cisco Employee
‎11-06-2017 01:53 PM
1140 Views
0 Comments

Smart Net Total Care 4.0 Portal Release is Available!

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 11:02 AM
802 Views
0 Comments

SNTC 4.0 Portal Release Coming Soon!

Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 10:51 AM
703 Views
0 Comments

SNTC 4.0 Customer FAQ

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-17-2017 02:25 PM
1582 Views
1 Comment

Migrating imported data from 3.x to 4.0

This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More
Lynden Price
Lynden Price Cisco Employee
‎03-01-2017 11:54 AM
947 Views
0 Comments

How to send a Private Message on the SNTC community

The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:35 AM
347 Views
0 Comments

Collector Security

[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:27 AM
295 Views
0 Comments

Collector Security

The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More
marobbs
marobbs Cisco Employee
‎10-21-2015 07:05 AM
251 Views
0 Comments

Expert Insights: Network Optimization

Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More
marobbs
marobbs Cisco Employee
‎10-14-2015 01:30 PM
244 Views
0 Comments

Three Tips for a Successful Review Period

If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More
Latest Contents
Issue With Customer's Portal Access.
Created by Lmarquez on 05-20-2019 11:27 AM
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Hey everyone,I have a customer that is associated with another Portal that they are no longer a member of their company for. To further exacerbate the issue, the company they wish to be the Delegated Administrator for has had a Smartnet Portal stood up in... view more
CSPC Software Download Page Issue
Created by Matt.Back on 05-20-2019 07:51 AM
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Can anyone help, the SNTC links to the CSPC downloads page do not seem to be working. I can't seem to find the CSPC software via the main Software downloads page either. Help! :/
Duplicated Devices
Created by aldzamor on 05-17-2019 11:49 AM
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Good afternoon,   I have a customer that appears we have several hundred duplicated devices after deploying collector.     The customer believes the new collection is not displaying the serial numbers because the serial number already exist... view more
Running Configuration - Startup Configuration
Created by Cisco SmartNet on 05-17-2019 11:24 AM
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Hi there, My SNTC portal shows the "Running Configuration" and "Startup Configuration" from my own collector (image1) and I did not use SSH credentials, only SNMP credentials. My customer's collector used SNMP and SSH credentials and nothing app... view more
Upload processing not started
Created by hgieselman on 05-17-2019 10:34 AM
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I have a collection upload that was received 4.5 hours ago but processing still hasn't started. Usually my uploads are processed within minutes as they are not that large. This is my 2nd attempt today as the first one had the same issue after almost an ho... view more
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