cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Preference Change Coming

The abillity to set "comprehensive view" reporting will be removed April 5, 2019. Please read this document for additional details.

CSPC Security Advisory

A critical security update is available for the Common Services Platform Collector (CSPC). Please refer to the security advisory for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Blogs
142 Views
0 Comments
Smart Net Total Care Comprehensive View will be Removed Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019. In the April 2019 mai... Read More
1469 Views
0 Comments
Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use. What’s available for you We’... Read More
338 Views
0 Comments
If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID
1060 Views
0 Comments
Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
762 Views
0 Comments
Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
664 Views
0 Comments
Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
1507 Views
1 Comment
This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More
891 Views
0 Comments
The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More
285 Views
0 Comments
[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More
264 Views
0 Comments
The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More
232 Views
0 Comments
Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More
225 Views
0 Comments
If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More
128 Views
0 Comments
Once you have the collector in place for your Network Optimization Service, your NCE can:gather critical informationanalyze it against rules-based Cisco best practices enabled by Cisco intellectual capitalgenerate recommendations for optimizationhelp your... Read More
251 Views
1 Comment
The collector performs three distinct tasks:network discoverydata collectionsecure data upload The sooner you have the collector up and running, the more quickly you can realize the value of your Network Optimization Service. You can help speed this proce... Read More
CreatePlease to create content
Top Experts
Last 6 Months
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links
This widget could not be displayed.