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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Update on Portal Reports Serial Number Issue

Serial numbers may be missing in some portal reports for uploads after August 12, 2019. For complete details read this document

NOW AVAILABLE: Common Services Platform Collector Fundamentals (CSPCF)!

This on-demand course gives an introduction and explains the value of deploying the collector. Upon completion of the training, learners will be able to:

Install and configure the CSPC tool/software

Interpret and respond to security alerts generated via the SNTC portal

Generate reports via the SNTC portal and interpret the data

Proactively identify both external and internal threats via the SNTC portal

CSPCF Course Overview

Contact your Account Manager or Learning BDM for more information (learning-bdm@cisco.com)

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Blogs

SergioZ
1317 Views
7 Comments
Hi, I'm unable to generate new Collector entitlement file. Could you please help? CCO ID s.zavialov
hgieselman
1911 Views
10 Comments
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying: admin# conf dns -a 192.168.10.4 but it keeps failing with: execute % Error occured while execut... Read More
ecorodoviasti
1963 Views
6 Comments
Hi, The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs t... Read More
snicolaus82
2005 Views
5 Comments
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNTC port... Read More
jcraviot
1172 Views
1 Comment
Hi team I can't download CIR reports from the SNTC portal, could you please add me the credentials? Thansk & regards, Josue
MetCW_2020
435 Views
2 Comments
Hi We are unable to remove the old delegated admin who had left and all new requests are still going to his email. We have tried to remove but access denied despite the current admin seemingly having the access. Thanks
enrico.mueller
661 Views
4 Comments
Hello, our customer granted us access to his SNTC Portal (as CBRAdmin). We have access on it, see all inventory, but we are not able to flagg the alerts in the Library Menu. It shows the following error message (in a popup window): Information Based on yo... Read More
GregMaryniarczyk3148
793 Views
3 Comments
Utilizing the SW SmartAdvisor connector, i successfully run the report and it shows completed, but nothing ever gets uploaded to my SNTC portal. Has anyone else had issues recently? I really don't want to create a VM just for the Cisco collector as I alre... Read More
soporte.redes2
674 Views
2 Comments
I have multiple collector Uploads stuck either in "IN PROGRESS"or in "Received" status.
Ricardo Matias Aires
498 Views
1 Comment
Hello, Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear. We are trying for Segment Management. Can help us please?
ciscosoto81
537 Views
3 Comments
The SNTC portal stopped processing information and is not displaying any data. SNTC Version 4.3.22 Collector Version 2.8.1.8 Customer: ELE**** cco: Yar***
Alexandre11
324 Views
0 Comments
Hello, i am having problem to select the CBR Admin. CSAM is not allowing me to select the boxes. can you guide me what step is missing or what action should i take
Alexandre11
868 Views
5 Comments
Hello team could you please assist me with this message? i am not able to become the partner administrator of the CSAM portal.
MCBC_GNOC_Infy
814 Views
3 Comments
Hi, we are unable to upload inventory using collector: "solarwinds NCM connector" . getting "invalid User ID" error. login to SNTC portal is working with same CCO ID.
csedlmeier
533 Views
1 Comment
Dear all. If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found" In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited" I try to start the process but it is not starting. I did an... Read More
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