Cisco Community
English
Register
Speak French? Now you can ask your questions in the new French Community! CLICK HERE
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

New CSPC Version Available!

There's a new version of collector software available that addresses an important vulnerability. You should update to the latest CSPC version as soon as possible. Read this community post for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Blogs
m.back@aap3.com
m.back@aap3.com Beginner
‎04-03-2019 02:12 AM
545 Views
2 Comments

Cisco Services Access Management - Adding a New Administrator

Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco Services Acces... Read More
Sydney Fisher
Sydney Fisher Cisco Employee
‎02-20-2019 10:36 AM
475 Views
0 Comments

Smart Net Total Care Reporting Preference Change

Smart Net Total Care Comprehensive View will be Removed Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019. In the April 2019 mai... Read More
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-19-2018 10:32 AM
2071 Views
0 Comments

Services APIs are Available!

Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use. What’s available for you We’... Read More
Cheri Fairbrother
Cheri Fairbrother Beginner
‎10-05-2018 10:26 AM
533 Views
0 Comments

Sign On Error

If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID
Sydney Fisher
Sydney Fisher Cisco Employee
‎11-06-2017 01:53 PM
1189 Views
0 Comments

Smart Net Total Care 4.0 Portal Release is Available!

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 11:02 AM
823 Views
0 Comments

SNTC 4.0 Portal Release Coming Soon!

Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 10:51 AM
730 Views
0 Comments

SNTC 4.0 Customer FAQ

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-17-2017 02:25 PM
1622 Views
1 Comment

Migrating imported data from 3.x to 4.0

This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More
Lynden Price
Lynden Price Cisco Employee
‎03-01-2017 11:54 AM
971 Views
0 Comments

How to send a Private Message on the SNTC community

The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:35 AM
384 Views
0 Comments

Collector Security

[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:27 AM
325 Views
0 Comments

Collector Security

The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More
marobbs
marobbs Cisco Employee
‎10-21-2015 07:05 AM
262 Views
0 Comments

Expert Insights: Network Optimization

Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More
marobbs
marobbs Cisco Employee
‎10-14-2015 01:30 PM
254 Views
0 Comments

Three Tips for a Successful Review Period

If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More
Latest Contents
Delete an user from SNTC
Created by james8 on 07-20-2019 07:09 AM
1
0
1
0
Hello guys,  I am the DA, but I am not able to delete an user , from SNTC Portal, that has left the company. How can I proceed., he was was also a DA.  Thanks in advanced  
Customer Cannot Update CSP-Collector
Created by Lmarquez on 07-19-2019 07:50 AM
0
0
0
0
Hey everyone,I have an issue where the customer cannot update their CSP-C appliance from 2.7 to 2.8. They are constantly given an error when trying to update, and I quote: "Error occurred while fetching the information from databsae." How would we best ap... view more
CSPC Inventory Upload Fails with error 404
Created by sarahaknight on 07-19-2019 07:05 AM
1
0
1
0
Running version 2.8.1.4, currently having an issue where the CSPC is failing to upload device inventory to the SNTC. Receiving the following error: "A connectivity exception occured while processing the request. The Exception is :: HTTPs TransportMod... view more
SNTC portal results are inconsistent from day to day
Created by Benjamin Bartsch on 07-19-2019 06:41 AM
5
0
5
0
When I log into the SNTC portal I get different inventory results from day to day.  Most days, our portal shows no information other than just the chassis.  Every once in a while, we do see what looks like full results including chassis, modules... view more
SNTC Registration
Created by Added Solucoes on 07-19-2019 06:18 AM
1
0
1
0
Hi, Customer complete register on SNTC Portal sucessfully 2 days ago.   If he tries to acess SNTC portal, the page loaded lead him to main page where he has the option to start registration again. Could you check for me what is the pro... view more
CreatePlease to create content
Discussion
Blog
Video
Related Content
Discussions
Events
Videos
Top Experts
Last 6 Months
Top Experts
View Leaderboard
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links
Access the SNTC Portal
Comunidad en Español
Provide Feedback about the Community
Community News
Meet the Tech Rebels, winners of a 2018 Cisco IT Blog Award
Meet the winners of the 2018 IT Blog Awards Best Group Effort - the Tech Rebels. Giuliano Barros, founder and a blogging veteran, and a ...
Watch Cisco Live 2019 Keynotes and Announcements
Don't miss a minute of the keynotes and announcements from Cisco Live 2019. The show kicks off with the Opening Keynote on Monday, June ...
Learn how Cisco contributes to 5G technology
Have you wondered about 5G and how it will affect your business? We have the answers for you. Learn about Cisco products and solutions r...
Register for a One-on-One Assurance demo
Give us ten minutes and see how you can save hours of time managing and troubleshooting your network. Request a live demo of Assurance w...