Smart Net Total Care Blogs

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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Update on Portal Reports Serial Number Issue

Serial numbers may be missing in some portal reports for uploads after August 12, 2019. For complete details read this document

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7 Comments

Hi, I'm unable to generate new Collector entitlement file. Could you please help? CCO ID s.zavialov

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10 Comments

I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying: admin# conf dns -a 192.168.10.4 but it keeps failing with: execute % Error occured while execut... Read More

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6 Comments

Hi, The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs t... Read More

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5 Comments

It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNTC port... Read More

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1 Comment

Hi team I can't download CIR reports from the SNTC portal, could you please add me the credentials? Thansk & regards, Josue

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2 Comments

Hi We are unable to remove the old delegated admin who had left and all new requests are still going to his email. We have tried to remove but access denied despite the current admin seemingly having the access. Thanks

Everyone's tags (2):

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4 Comments

Hello, our customer granted us access to his SNTC Portal (as CBRAdmin). We have access on it, see all inventory, but we are not able to flagg the alerts in the Library Menu. It shows the following error message (in a popup window): Information Based on yo... Read More

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1 Comment

Dear community. I have a customer, who has portal and collector installed. When the customer check out his user on CSAM, it appears, but when i check it, on CSAM with my user, it does not show up. what would happen if i proceed with installation with this... Read More

Everyone's tags (1):

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3 Comments

Utilizing the SW SmartAdvisor connector, i successfully run the report and it shows completed, but nothing ever gets uploaded to my SNTC portal. Has anyone else had issues recently? I really don't want to create a VM just for the Cisco collector as I alre... Read More

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2 Comments

I have multiple collector Uploads stuck either in "IN PROGRESS"or in "Received" status.

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1 Comment

Hello, Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear. We are trying for Segment Management. Can help us please?

Everyone's tags (3):

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3 Comments

The SNTC portal stopped processing information and is not displaying any data. SNTC Version 4.3.22 Collector Version 2.8.1.8 Customer: ELE**** cco: Yar***

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0 Comments

Hello, i am having problem to select the CBR Admin. CSAM is not allowing me to select the boxes. can you guide me what step is missing or what action should i take

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5 Comments

Hello team could you please assist me with this message? i am not able to become the partner administrator of the CSAM portal.

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3 Comments

Hi, we are unable to upload inventory using collector: "solarwinds NCM connector" . getting "invalid User ID" error. login to SNTC portal is working with same CCO ID.

Latest Contents

Help pushing through CBR access

Created by TeamIBOS70148 on 07-30-2021 12:45 PM

Was granted CBR access 25 hours ago and it hasn't gone through. With Monday being a Cisco holiday, wanted to see if this can be pushed through manually ASAP.

SNTC Upload Processing SILENCED Status

Created by DeclanKeane52427 on 07-30-2021 03:58 AM

Accidently two uploads were started from my collector within 15 minutes of each other. Now the SNTC portal will no longer process any subsequent uploads. The status of the upload processing is "SILENCED" and I have no way to remove this. How can this be r... view more

Unable to access Smart Net Total Care Portal

Created by clee2 on 07-29-2021 06:21 AM

Hi, How are you? After registering to the Smart Net Total Care Portal, and receiving the email saying it's ready, still getting I don't have access to the portal. If I try to register again, it says it appears I already have access to... view more

Unable to find valid certification path after manual upgrade...

Created by Jim Brandon on 07-28-2021 03:28 PM

I did a manual upgrade from 2.9 to 2.9.1 as it wasn't doing it though the GUI. So now that I am 2.9.1 and I don't get the upgrade message anymore, I went into Software upgrades and then click on Get collection platform software updates as I want to ... view more

V2 SNMP credentials limited to 10?

Created by TeamIBOS70148 on 07-27-2021 08:48 AM

New collector setup, 2.9.1. We added 13 SNMP V2 credentials during the setup wizard. When attempting to run a test discovery of a single device, we got this error: We removed 3 of them and the discovery worked fine. We then tried re... view more