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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Preference Change Coming

The abillity to set "comprehensive view" reporting will be removed April 5, 2019. Please read this document for additional details.

CSPC Security Advisory

A critical security update is available for the Common Services Platform Collector (CSPC). Please refer to the security advisory for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Blogs
Sydney Fisher
Sydney Fisher Cisco Employee
‎02-20-2019 10:36 AM
142 Views
0 Comments

Smart Net Total Care Reporting Preference Change

Smart Net Total Care Comprehensive View will be Removed Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019. In the April 2019 mai... Read More
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-19-2018 10:32 AM
1469 Views
0 Comments

Services APIs are Available!

Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use. What’s available for you We’... Read More
Cheri Fairbrother
Cheri Fairbrother Beginner
‎10-05-2018 10:26 AM
338 Views
0 Comments

Sign On Error

If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID
Sydney Fisher
Sydney Fisher Cisco Employee
‎11-06-2017 01:53 PM
1060 Views
0 Comments

Smart Net Total Care 4.0 Portal Release is Available!

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 11:02 AM
762 Views
0 Comments

SNTC 4.0 Portal Release Coming Soon!

Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 10:51 AM
664 Views
0 Comments

SNTC 4.0 Customer FAQ

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-17-2017 02:25 PM
1507 Views
1 Comment

Migrating imported data from 3.x to 4.0

This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More
Lynden Price
Lynden Price Cisco Employee
‎03-01-2017 11:54 AM
891 Views
0 Comments

How to send a Private Message on the SNTC community

The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:35 AM
285 Views
0 Comments

Collector Security

[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:27 AM
264 Views
0 Comments

Collector Security

The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More
marobbs
marobbs Cisco Employee
‎10-21-2015 07:05 AM
232 Views
0 Comments

Expert Insights: Network Optimization

Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More
marobbs
marobbs Cisco Employee
‎10-14-2015 01:30 PM
225 Views
0 Comments

Three Tips for a Successful Review Period

If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More
marobbs
marobbs Cisco Employee
‎10-07-2015 06:55 AM
128 Views
0 Comments

Network Compliance Analysis

Once you have the collector in place for your Network Optimization Service, your NCE can:gather critical informationanalyze it against rules-based Cisco best practices enabled by Cisco intellectual capitalgenerate recommendations for optimizationhelp your... Read More
marobbs
marobbs Cisco Employee
‎10-07-2015 06:51 AM
251 Views
1 Comment

Three Ways You Can Prepare for the Collector

The collector performs three distinct tasks:network discoverydata collectionsecure data upload The sooner you have the collector up and running, the more quickly you can realize the value of your Network Optimization Service. You can help speed this proce... Read More
Latest Contents
CSPC Unmanage devices steps
Created by JSM92 on 03-21-2019 08:39 AM
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We have a customer who wants to remove the 3rd party devices from being discovered.  We added the list of IP addresses to the "do not manage devices" list, yet they are still showing up.  Is there a second step?   
Upload processing delays
Created by Dave Lewis on 03-21-2019 04:23 AM
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Hello,   Are there problems on the back end processing servers at the moment? I have an upload that has been stuck for over 12 hours in processing state.   Looking back at my upload history I see up until March the uploads usually finish process... view more
CSPC boots to limited shell with file system error
Created by jaredkelsey on 03-20-2019 02:02 PM
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I could not get the CSPC to display its webpage. So I rebooted the applicance in VMware. When it came back up, it will not complete the boot process but dumps out of boot-up into a limited Linux shell that is asking for the root password in order to run f... view more
Assigning a New DA - Former Company DA Left.
Created by Lmarquez on 03-20-2019 11:17 AM
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Hello, The title is as the problem describes - the former DA has left. I currently possess the current user that needs to be given DA Access and the company's name.   If there is any other information necessary, do tell! Any assistance would be fanta... view more
CSPC 2.7.3 - No Action on "Upgrade Button"
Created by Chris Simm on 03-20-2019 09:37 AM
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Hi,   I have a customer collector V2.7.3 that I manage, following the announcement of the Cisco Collector Vulnerability, I have tried to initiate a upgrade to V2.7.4.6 however when I click on the upgrade button, nothing happens, nothing happens if I ... view more
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