Failed to Generate a new CSP-C entitlement
Hi,I'm unable to generate new Collector entitlement file. Could you please help? CCO ID s.zavialov
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DNS config on a new 2.9 collector
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it kee...
Problem to Registered in Smart Net Total Care (SNTC)
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the re...
Unable to log into SNTC Portal
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently ...
I can't download CIR reports from the SNTC portal
Hi team I can't download CIR reports from the SNTC portal, could you please add me the credentials? Thansk & regards, Josue
unable to change delegated admin/approve request to services.cisco.com
Hi We are unable to remove the old delegated admin who had left and all new requests are still going to his email.We have tried to remove but access denied despite the current admin seemingly having t...
Alerts can not be flagged as CBRAdmin
Hello, our customer granted us access to his SNTC Portal (as CBRAdmin). We have access on it, see all inventory, but we are not able to flagg the alerts in the Library Menu. It shows the following err...
Unable to upload inventory using SolarWinds NCM SmartAdvisor
Utilizing the SW SmartAdvisor connector, i successfully run the report and it shows completed, but nothing ever gets uploaded to my SNTC portal. Has anyone else had issues recently? I really don't wan...
Upload to SNTC stuck in "IN PROGRESS"
I have multiple collector Uploads stuck either in "IN PROGRESS"or in "Received" status.
How to assigin user for segmente inventory?
Hello, Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear. We are trying for Segment Management. ...
The SNTC portal stopped processing information and is not displaying any data.
The SNTC portal stopped processing information and is not displaying any data. SNTC Version 4.3.22 Collector Version 2.8.1.8 Customer: ELE**** cco: Yar***
Problem to select cbr Admin
Hello, i am having problem to select the CBR Admin. CSAM is not allowing me to select the boxes. can you guide me what step is missing or what action should i take
Error partner administrator of the CSAM portal
Hello team could you please assist me with this message? i am not able to become the partner administrator of the CSAM portal.
unable to upload inventory using solarwinds NCM connector
Hi, we are unable to upload inventory using collector: "solarwinds NCM connector" . getting "invalid User ID" error. login to SNTC portal is working with same CCO ID.
Update Service "Process has exited" need help
Dear all.If I open the "Sioftware Update" Tab in my collector I get an "http status 404 - not found"In Administration -> Miscellaneous -> Manage Add-on Process I see status "Process has exited"I try t...
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