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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product report in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being shown in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

CSPC 2.8 is Now Available

We are pleased to announce the Common Services Platform Collector (CSPC) 2.8 release! Features and device support details are available in the Release Notes. Please note that with this release, CSPC 2.6 and earlier versions of the collector will no longer have technical support available. If support is needed, users will be required to first update to the latest version of the collector.

You can upgrade an existing collector to the latest version following instructions in the CSPC Upgrade Guide.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Blogs
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-19-2018 10:32 AM
1139 Views
0 Comments

Services APIs are Available!

Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use. What’s available for you We’... Read More
Cheri Fairbrother
Cheri Fairbrother Beginner
‎10-05-2018 10:26 AM
217 Views
0 Comments

Sign On Error

If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID
Sydney Fisher
Sydney Fisher Cisco Employee
‎11-06-2017 01:53 PM
901 Views
0 Comments

Smart Net Total Care 4.0 Portal Release is Available!

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 11:02 AM
700 Views
0 Comments

SNTC 4.0 Portal Release Coming Soon!

Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 10:51 AM
620 Views
0 Comments

SNTC 4.0 Customer FAQ

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-17-2017 02:25 PM
1437 Views
1 Comment

Migrating imported data from 3.x to 4.0

This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More
Lynden Price
Lynden Price Cisco Employee
‎03-01-2017 11:54 AM
824 Views
0 Comments

How to send a Private Message on the SNTC community

The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:35 AM
215 Views
0 Comments

Collector Security

[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:27 AM
231 Views
0 Comments

Collector Security

The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More
marobbs
marobbs Cisco Employee
‎10-21-2015 07:05 AM
207 Views
0 Comments

Expert Insights: Network Optimization

Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More
marobbs
marobbs Cisco Employee
‎10-14-2015 01:30 PM
194 Views
0 Comments

Three Tips for a Successful Review Period

If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More
marobbs
marobbs Cisco Employee
‎10-07-2015 06:55 AM
104 Views
0 Comments

Network Compliance Analysis

Once you have the collector in place for your Network Optimization Service, your NCE can:gather critical informationanalyze it against rules-based Cisco best practices enabled by Cisco intellectual capitalgenerate recommendations for optimizationhelp your... Read More
marobbs
marobbs Cisco Employee
‎10-07-2015 06:51 AM
217 Views
1 Comment

Three Ways You Can Prepare for the Collector

The collector performs three distinct tasks:network discoverydata collectionsecure data upload The sooner you have the collector up and running, the more quickly you can realize the value of your Network Optimization Service. You can help speed this proce... Read More
Latest Contents
Trouble with ACI n9k discovery
Created by Smartnet on 01-18-2019 01:58 PM
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SNMP is enabled and the correct credentials are in the collector. The IP's are coming back as unreachable. What else can we do to troubleshoot? 
Granted CBR Admin, but cannot see customer in portal
Created by JSM92 on 01-18-2019 09:09 AM
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I have had 2 customers grant me CBR Admin rights this week, one on Tuesday and one Wednesday, and I have not yet been able to see them in the SNTC portal.  Historically, it's only taken 24 hours.  Is there a known slowdown? 
"Developer Over Rate" response when accessing sn2info API
Created by Srihas on 01-17-2019 11:55 PM
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When trying to access the API:   GET https://api.cisco.com/sn2info/v2/coverage/status/serial_numbers/<serial_number>   Response: Status Code: 403 Body: <h1>Developer Over Rate</h1>   Is there any limit on the number o... view more
Entitlement file generation failed. Please try again. If the...
Created by dti_infrastructure on 01-17-2019 10:25 AM
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Hi, I am trying to Generate a new CSP-C entitlement from the portal on a new deployment in order to register the Collector and I get the following error message: Entitlement file generation failed. Please try again. If the issue persists, find ... view more
CSPC 2.8 Sw Version em branco.
Created by Ricardo Matias Aires on 01-17-2019 04:39 AM
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Bom dia !   Gostaria de saber se tem algum motivo especifico , para o SW Version de um certo cliente estar em branco. Se foi uma falta de configuração na instalação ou alguma configuração da parte do cliente. Os demais clientes estão normal , SW Vers... view more
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