Smart Net Total Care Blogs

Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product report in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

Smart Net Total Care Portal Release 4.3.5 is Available!

Release 4.3.5 includes:

• Support for CSPC version 2.8
• Updated Product ID Checker
• Additional Annotation Capabilities in the All Equipment report
Several Portal performance issues addressed, including:

‣ Inventory by Site report slowness
‣ Noticeably better overall response times

Review the Release Notes to learn all the details.

CSPC 2.8 is Now Available

We are pleased to announce the Common Services Platform Collector (CSPC) 2.8 release! Features and device support details are available in the Release Notes. Please note that with this release, CSPC 2.6 and earlier versions of the collector will no longer have technical support available. If support is needed, users will be required to first update to the latest version of the collector.

You can upgrade an existing collector to the latest version following instructions in the CSPC Upgrade Guide.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

‎10-19-2018 10:32 AM

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Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use. What’s available for you We’... Read More

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‎10-05-2018 10:26 AM

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If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID

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‎11-06-2017 01:53 PM

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Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.

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Smart Net Total Care

‎10-20-2017 11:02 AM

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Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.

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Smart Net Total Care

‎10-20-2017 10:51 AM

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Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.

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Smart Net Total Care

‎10-17-2017 02:25 PM

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This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More

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Smart Net Total Care

‎03-01-2017 11:54 AM

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The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More

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Smart Net Total Care

‎10-28-2015 10:35 AM

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[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More

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‎10-28-2015 10:27 AM

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The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More

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Borderless Networks

‎10-21-2015 07:05 AM

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Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More

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‎10-14-2015 01:30 PM

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If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More

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‎10-07-2015 06:55 AM

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Once you have the collector in place for your Network Optimization Service, your NCE can:gather critical informationanalyze it against rules-based Cisco best practices enabled by Cisco intellectual capitalgenerate recommendations for optimizationhelp your... Read More

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‎10-07-2015 06:51 AM

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The collector performs three distinct tasks:network discoverydata collectionsecure data upload The sooner you have the collector up and running, the more quickly you can realize the value of your Network Optimization Service. You can help speed this proce... Read More

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‎10-07-2015 06:37 AM

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After your Cisco Network Optimization Service kickoff meeting, your Cisco team will develop a 90-day action plan based on:the information collected from the meetingyour priorities and desired outcomesany data collected from the Common Services Platform Co... Read More

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Latest Contents

Inventory Collection Delta Report blank

Created by gary.herman on 11-14-2018 08:50 AM

My reports are coming up with zeros when I try to pull them from the "schedule reports". If I run them from the inventory delta report link on the left and select dates, the snapshots that are shown only look like this "CSP000903571 ( )" i... view more

Collector Report on Serialized data almost double the Data s...

Created by vcastanh on 11-14-2018 05:58 AM

Hi team, I have a situation where the data from my Customer if taken from the collector directly, they have a lot more SNs than actually the ones I can see using SNTC Portal. I need your guideance br vitor Castanheiro

Error accessing CSAM

Created by bruno.teixeira on 11-14-2018 02:28 AM

Every buttom I click on the CSAM home page (https://cdceb.cloudapps.cisco.com/csam/login.do?action=home) reloads the page but doesn't bring me the next screen. I was using it normally like 15 days ago, now every action I try to perform just reloads the ho... view more

Inventory showing duplicates

Created by casey_biggs8 on 11-13-2018 08:22 AM

We have tried the below areas: What other action can be taken to remove duplicates from the inventory? In the services.cisco.com portal check ‘Application Settings’ à Report Preferences à Latest View In the CSPC GUI -> 'Settings' -&... view more

Post CSPC 2.8 Upgrade - Continual Password Update Notificati...

Created by twylyghtcisco on 11-13-2018 05:51 AM

Getting continual emails (shown below) following the upgrade of CSPC to 2.8: YOUR(******* user) CSPC GUI PASSWORD IS EXPIRED PLEASE TAKE ACTION TODAY Take a moment to reset your password today (end of the day recommended) at https://********* Not... view more