Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.
Upcoming Maintenance Windows:
Friday, September 21, 2018 – duration 6-8 hours, portal maintenance
Friday, September 28, 2018 – duration 1-2 hours, mandatory IT systems maintenance
Portal and Service APIs access will be unavailable beginning at 18:00 Pacific and for the duration of the above systems maintenance windows.
Uploads will be queued starting on Fridays at 16:00 Pacific, and will execute after each maintenance has completed.
New User Portal Access
The recent issue where some newly registered portal users were unable to access the portal has been resolved. If you continue to experience access issues, please start a new discussion below.
Portal Reporting Update
Some customers have reported slowness with report displays when requesting the Inventory by Product and the Inventory by Site reports in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.
Portal Upload Processing Issue
If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.
Smart Net Total Care Portal Release 4.3.3 is Available!
Review the Release Notes to learn all the details.