Smart Net Total Care Blogs

Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product and the Inventory by Site reports in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

Smart Net Total Care Portal Release 4.3.3 is Available!

Review the Release Notes to learn all the details.

CSPC Collector Update Available

A new collector version (version 2.7.4) is available. We recommend you update to take advantage of security updates that address the Meltdown and Spectre vulnerabilities, and new ease of use enhancements. Refer to the CSPC Release Notes for details. You can find all the information to install a new collector or upgrade an existing one on the CSPC support page.

To upgrade an existing collector to the latest version, follow the instructions in the CSPC Upgrade Guide.

For new collector installations, the 2.7.4 collector software is available on the download page. The CSPC 2.7.4 OVA image can be used for all network size situations (x-small, small, medium and large) and then upgraded within the CSPC UI using the Software Updates tab.

‎11-06-2017 01:53 PM

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Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.

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Smart Net Total Care

‎10-20-2017 11:02 AM

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Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.

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Smart Net Total Care

‎10-20-2017 10:51 AM

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Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.

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Smart Net Total Care

‎10-17-2017 02:25 PM

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This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More

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Smart Net Total Care

‎03-01-2017 11:54 AM

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The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More

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‎10-28-2015 10:35 AM

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[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More

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Borderless Networks

‎10-28-2015 10:27 AM

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The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More

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Borderless Networks

‎10-21-2015 07:05 AM

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Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More

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‎10-14-2015 01:30 PM

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If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More

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‎10-07-2015 06:55 AM

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Once you have the collector in place for your Network Optimization Service, your NCE can:gather critical informationanalyze it against rules-based Cisco best practices enabled by Cisco intellectual capitalgenerate recommendations for optimizationhelp your... Read More

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‎10-07-2015 06:51 AM

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The collector performs three distinct tasks:network discoverydata collectionsecure data upload The sooner you have the collector up and running, the more quickly you can realize the value of your Network Optimization Service. You can help speed this proce... Read More

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‎10-07-2015 06:37 AM

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After your Cisco Network Optimization Service kickoff meeting, your Cisco team will develop a 90-day action plan based on:the information collected from the meetingyour priorities and desired outcomesany data collected from the Common Services Platform Co... Read More

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Latest Contents

SSL web cert for my Cisco CSP collector- instruction not very good please help

Created by tjjackson on 08-17-2018 10:56 AM

Below are the instructions I found uploading a web cert to my collector, they are not very clear. - the first command does not run . I have a valid CA cert. Are there any more clear instructions anywhere.? ------------------------ Commo... view more

Access to API

Created by Rajiv Dwaree on 08-17-2018 10:51 AM

Hello, How can we provide our developer team to gain access to the API Console? Kind Regards, Rajiv

Inventory and Old removed Devices

Created by raylw on 08-17-2018 02:44 AM

Hi, we recently removed some network devices and the CSP collector server is no longer showing them in its inventory but the cisco web portal is still showing these devices in the custom or all devices inventory. What am I missing here? The collector has ... view more

Firepower 2110 discovery issue

Created by lsalazarv44 on 08-16-2018 06:41 AM

Hi !! I tried to discover a couple of Firepower 2110 with collector v2.7. Both firewalls are discovered, but the collector reports them as routers, OS reported is not correct (IOSXR), hostname is not correct, and the only correct item is OS version. I wil... view more

SSH login giving Java error and closing

Created by mikeyconway on 08-15-2018 02:05 PM

When i login with Admin, it give the following errors. This is after running the upgrade from 2.7.3 to 2.7.4 via CLI, GUI not working or auto upgrade not working. I have collector login and root access. Here is the error, any help would be g... view more