Cisco Community
English
Register
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Update on Portal Reports Serial Number Issue

Serial numbers may be missing in some portal reports for uploads after August 12, 2019. For complete details read this document

New CSPC Version Available!

There's a new version of collector software available that addresses an important vulnerability. You should update to the latest CSPC version as soon as possible. Read this community post for complete details.

Services APIs are Available

The Smart Net Total Care Services APIs are now available to all customers and partners in our production environment for you to use to integrate portal information into your business systems.

Check out the details in this blog about how to register and use them.

Smart Net Total Care Blogs
m.back@aap3.com
m.back@aap3.com Beginner
‎04-03-2019 02:12 AM
917 Views
2 Comments

Cisco Services Access Management - Adding a New Administrator

Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco Services Acces... Read More
Sydney Fisher
Sydney Fisher Cisco Employee
‎02-20-2019 10:36 AM
703 Views
0 Comments

Smart Net Total Care Reporting Preference Change

Smart Net Total Care Comprehensive View will be Removed Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019. In the April 2019 mai... Read More
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-19-2018 10:32 AM
2457 Views
0 Comments

Services APIs are Available!

Announcing Cisco Services API Availability! The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use. What’s available for you We’... Read More
Cheri Fairbrother
Cheri Fairbrother Beginner
‎10-05-2018 10:26 AM
817 Views
0 Comments

Sign On Error

If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with: details of the error, i.e., url(s) being accessed your name your CCO ID
Sydney Fisher
Sydney Fisher Cisco Employee
‎11-06-2017 01:53 PM
1291 Views
0 Comments

Smart Net Total Care 4.0 Portal Release is Available!

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 11:02 AM
910 Views
0 Comments

SNTC 4.0 Portal Release Coming Soon!

Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-20-2017 10:51 AM
800 Views
0 Comments

SNTC 4.0 Customer FAQ

Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
Sydney Fisher
Sydney Fisher Cisco Employee
‎10-17-2017 02:25 PM
1696 Views
1 Comment

Migrating imported data from 3.x to 4.0

This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More
Lynden Price
Lynden Price Cisco Employee
‎03-01-2017 11:54 AM
1090 Views
0 Comments

How to send a Private Message on the SNTC community

The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:35 AM
492 Views
0 Comments

Collector Security

[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More
marobbs
marobbs Cisco Employee
‎10-28-2015 10:27 AM
395 Views
0 Comments

Collector Security

The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More
marobbs
marobbs Cisco Employee
‎10-21-2015 07:05 AM
334 Views
0 Comments

Expert Insights: Network Optimization

Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More
marobbs
marobbs Cisco Employee
‎10-14-2015 01:30 PM
320 Views
0 Comments

Three Tips for a Successful Review Period

If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More
Latest Contents
Issue with CSPC Software Updates from GUI
Created by Matt.Back on 10-18-2019 07:26 AM
1
0
1
0
We are having an issue with downloading the 2.8.1.6 patch to update the 2.8.1.4 CSPC OVA we are running. Every time we try to download an error message shows there is a password issue. We have updated the Cisco.com password multiples t... view more
SmartPortal CSPC does not appear
Created by alexbessa on 10-18-2019 07:22 AM
1
0
1
0
Hello I am activating a SmartPortal with a customer, after sucessfully associating his CCO to the company and to an active contract I am trying to "register" SmartPortal through services.cisco.com but the option for registration does not appears, it ... view more
unable to collect or upload
Created by tech_nw on 10-18-2019 03:58 AM
5
0
5
0
Hello, we are trying to install and configure the CSPC, we are able to entitle the server but the automatic upload fails with a generic internal server error, and in there's no menu or view to manual upload the collection via web.I suppose something ... view more
Upgrade Service Connection Failing after CCO Change
Created by kcriscuolo on 10-17-2019 07:55 PM
1
0
1
0
Scheduled upgrade was working until I changed CCO's. I know the username/password are correct but upgrade is failing die to expired password/auth failure.
Unable to upload manually the data to the portal
Created by apallares@grupo-dice.com on 10-17-2019 11:50 AM
1
0
1
0
Dear community, I want to upload manually the data from the CSPC to the SNTC Portal. My CCO is an Administrator role. When I want to upload the file, it sends me a message that I am not entitled to access that content. I attach the error message.&nbs... view more
CreatePlease to create content
Discussion
Blog
Video
Related Content
Discussions
Events
Videos
Top Experts
Last 6 Months
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links
Access the SNTC Portal
Comunidad en Español
Provide Feedback about the Community
Community News
Find out what's next in Networking
What's coming next in networking, and are you prepared for it? Prashanth Shenoy, Enterprise Networking and Mobility VP of Product Market...
Discover the future of Cisco Security
Join us for the Cisco Security Virtual Summit on Tuesday, November 12 at 10 am PT. We are excited to introduce something that will chang...
Meet the new cognitive cloud-based Webex Contact Center
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including better support for the needs...
Acclaim Certification Badges on your Community User Profile
Which Cisco Certification Acclaim digital badges are available? Valid Associate, Professional, and Expert certifications will have a dig...