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Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

Smart Net Total Care Portal and Service APIs Announcement

Upcoming Maintenance Windows:

Friday, September 21, 2018 – duration 6-8 hours, portal maintenance

Friday, September 28, 2018 – duration 1-2 hours, mandatory IT systems maintenance

Portal and Service APIs access will be unavailable beginning at 18:00 Pacific and for the duration of the above systems maintenance windows.

Uploads will be queued starting on Fridays at 16:00 Pacific, and will execute after each maintenance has completed.

New User Portal Access

The recent issue where some newly registered portal users were unable to access the portal has been resolved. If you continue to experience access issues, please start a new discussion below.

Portal Reporting Update

Some customers have reported slowness with report displays when requesting the Inventory by Product and the Inventory by Site reports in the left navigation panel of the Smart Net Total Care portal. Cisco Engineering is investigating the situation. We will update you on the status as we have more information.

Portal Upload Processing Issue

If you experience devices being show in the portal as “Not Recognized” and believe this is incorrect, please start a new discussion here for assistance.

Smart Net Total Care Portal Release 4.3.3 is Available!

Review the Release Notes to learn all the details.

Smart Net Total Care Blogs
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Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
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Read the attachment below to get all the details about the SNTC 4.0 Portal Release. If you have additional questions, please post them in the community.
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Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
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This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If y... Read More
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The SNTC Support Community is intended for Cisco customers and partners seeking support for their SNTC Portal and Collector. We encourage users to utilize the Discussions forum to interact with our global, cross-functional Subject Matter Experts and recei... Read More
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[[{"type":"media","fid":"1210546","view_mode":"default","link_text":null,"attributes":{"alt":"Security","title":"Security","height":"345","width":"346","class":"image-style-none media-element file-default"}}]] The Common Services Platform Collector (CSPC)... Read More
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The Common Services Platform Collector (CSPC) is critical to the success of your Cisco Network Optimization Service. Without the collector, we don’t have the visibility into your network to provide you the level of insight essential for successful optimiz... Read More
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Did you know that one of the benefits of Cisco Network Optimization Service is access to industry-leading experts who will make sure of end-to-end support? The collective power of your Network Optimization Service team is a critical resource that can help... Read More
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If you are preparing for your Network Optimization Service Quarterly Business Review, here are a few helpful tips:Make sure the right stakeholders are prepared for and attend the meetings, especially the kickoff meeting, which forms the foundation of the ... Read More
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Once you have the collector in place for your Network Optimization Service, your NCE can:gather critical informationanalyze it against rules-based Cisco best practices enabled by Cisco intellectual capitalgenerate recommendations for optimizationhelp your... Read More
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The collector performs three distinct tasks:network discoverydata collectionsecure data upload The sooner you have the collector up and running, the more quickly you can realize the value of your Network Optimization Service. You can help speed this proce... Read More
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After your Cisco Network Optimization Service kickoff meeting, your Cisco team will develop a 90-day action plan based on:the information collected from the meetingyour priorities and desired outcomesany data collected from the Common Services Platform Co... Read More
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