Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.
Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear.
We updated our collector servers to version 2.10.0 as per the recommendation to go back to this version due to the CentOS back level in January of this year and patched to 2.10.0.1 at the same time. We are now attempting to go to 2.10.0.3 and as part of o...
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In order to use Cisco CSPC, I created an account at SNTC and I received an e-mail for confirmation. They said that I could log in within 24 hours. But even though it has been more than 24 hours, I cannot log in to the SNTC portal yet and they say that I d...
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Dear Cisco, We recently upgrade Collectors to version 2.10 and would like to delete the entitlement of Collectors in old version (2.9). we got the error "Collector deactivation failed. Please try again. If the issue persists, find help in...
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I am getting the message "Your account has expired; please contact your system administrator" when attempting to log in CLI on either console or SSH with the collectorlogin username. Need assistance in recovery.
We have a CSPC collector which has a scheduled collection setup. It was working automatically on a weekly basis and all of a sudden it stopped working automatically. We tried updating the schedule and still the problem persists.When the collection runs ma...
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