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SergioZ
Beginner
Beginner

Hi,

I'm unable to generate new Collector entitlement file. Could you please help? CCO ID s.zavialov

7 Comments
Jarrett Pomeroy
Cisco Employee
Cisco Employee
Hi There,
Can you share a screenshot of the error you may be seeing?
Thank you,
Jarrett
SergioZ
Beginner
Beginner

Hi Jarrett
Screenshot attached
Screen Shot 2020-11-11 at 11.50.54 AM.png

SergioZ
Beginner
Beginner

We have two collectors there and all is good, just cannot add another one and must migrate to v2.9

 

Jarrett Pomeroy
Cisco Employee
Cisco Employee

Thanks for the screenshot!  I found an error due to some internal logic and created l4 case to review for you.  Hope to have an update soon.

Thanks

J

SergioZ
Beginner
Beginner

Hi Jarrett,

 

 Are there any updates on the case and may we get the case number?

adhussei
Cisco Employee
Cisco Employee

Hello jarrett

 

Are there any updates on the case?

 

Jarrett Pomeroy
Cisco Employee
Cisco Employee
The case is still pending backend engineering teams to help us fix at this time - unfortunately I do not have any new updates.
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