ACCOUNT ASSOCIATION ISSUE

[viniciussilvagarcia]

I'm try to associate the external user vinicius.silva@nexa.com.br ( CISCO ID 00u1fxr66rycOrpFV5d7) to my contract,

but when the user try to access the service.cisco.com to see the dashboards and export the repports, he's redirected to other page:

Therefore, every time I try to access the smartnet portal (stnc) it redirects me to this page.

I request help to resolve this issue.

[losorioj]

Hello Sir,
Thank you for contacting Cisco and Global CX - Smart Services Support Team.
We are investigating your request, I'll be with you in a moment

Kindly regards,

[Gewy]

Hi team, I am in the same situation as @viniciussilvagarcia. I have registered two accounts, but I have not been able to access any of them.

I hope you can support me.

Regards

[losorioj]

Hello Sir,

Thank you for contacting Cisco and Global CX - Smart Services Support Team.

To validate, may I have the following information to better help you:

1. Company name: 

2. CR party ID:

3. CSPC ID / Appliance ID ( you can find it on the top and right  of your CSPC)

4. Inventory and Segment:

5. Affected CCOIDs:

You can send me the information in a private message. 

Regards, 

[viniciussilvagarcia]

Company name:
R: ARCELOR MITTAL

2. CR party ID:

R: Vinicius Alexandre (00u1fxr66rycOrpFV5d7)

3. CSPC ID / Appliance ID ( you can find it on the top and right of your CSPC)

4. Inventory and Segment:

5. Affected CCOIDs:

R: Contract 205611949

[losorioj]

Hello Sr. Checking the Cisco ID 00u1fxr66rycOrpFV5d7 - vinicius.silva@nexa.com.br,

The portal name you are trying to get access is for ARCELOR MITTAL with CR Party ID 235635249 ? please confirm.

Kind regards

[viniciussilvagarcia]

Yes,  

It would be the same, confirmed.

[viniciussilvagarcia]

hello

I'm still having the same problem, I need to resolve it urgently.

I need to pull reports.

grateful

[viniciussilvagarcia]

Hello ,

We have some news on the open subject, I still have a problem.

[losorioj]

Hi Vinicius,
Thank you for all your patience with this association issue. Seems to be that the situation with account association is still the same way.
I will let you know as soon as we have more details from our internal team working on this matter. I know how important is for you to have access to the portal reports.

Regards,

[losorioj]

Hello Vinicius,

I do apologize for the inconvenience this access situation caused you during all this time , however, as I mentioned in previous messages, this situation was addressed to the Internal support team to have proper help.

Please note that I am checking your SNTC Portal, and now your CCIOD is been displayed as customer admin and customer user by syncronization steps.
Please check again, also I will send you a private message attaching the display information in the portal

Regards,