After updating to CSPC 2.7.1, I'm now getting "The tail-end gateway is not registered yet" error for exporting

[clark_collins]

Hello,

After the update CSPC 2.7.1 came out, I applied the update.  Then I noticed that I was getting the "The tail-end gateway is not registered yet" error when I export or upload the inventory.  I'm now on CSPC 2.7.2.5.  I re-exported my entitlement with no success.  I looked in the "Upload Processing" status and noticed many in "In Processing" state.

Any suggestions?  I have not gotten a success on upload after Aug 27th of 2017, just after I updated to CSPC 2.7.1.

Thank you,

Clark Collins IV

[Supriya Patel]

Hi Clark,

You mentioned that I'm now on CSPC 2.7.2.5.  I re-exported my entitlement with no success.

1) what error are you receiving? Please supply us with screenshot of error?

2) Have you tried generating new certificate and uploading new certificate to collector?

3) Please private message me with company name, inventory and appliance id.

Thanks,
Supriya

[clark_collins]

Hello Supriya,

I have attached the screenshot of the error.

I'm not sure about the certificate.  I have not generated or uploaded any new one.

I will do.

Thank you.

Clark Collins IV

[Supriya Patel]

Hi Clark,

Under 'upload processing' tab on SNTC portal, I am seeing only system replayed that was due to SNTC4.0 migration. If you can get be below logs that will help to investigate further on why uploads are failing:

Please private message me below:

Using admin CLI login:

show version -d

From root, run below command:

cat /etc/hosts

cat /etc/sysconfig/network

wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate

 Please grab below from root as well:

/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out

/opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log

Thanks,
Supriya

[clark_collins]

Hello,

Sorry for my delay, I was heading home for the day.

I have attached the log file of the output you requested.

Thank you,

Clark Collins IV

[clark_collins]

Hello,

I forgot the the show version command:

admin# show version -d
        Build-name   : Collection Platform Software 2.7.2.5

        Package-type : ServicePack
        Version      : sp-30.0.2-5-0-lnx64
             Component : CSPC Base
             Version   : 2.7.2.5
        Package-type : JeOS
        Version      : jeos-30.0.2-5-lnx64
             Component : ConcsoTgw
             Version   : 1.6.8
             Component : AdminShell
             Version   : 1.5
             Component : Hardened CentOS
             Version   : 6.8 patch#0
             Component : CASP
             Version   : 2.7.2.5
             Component : LCM
             Version   : 1.5

Thank you,

Clark Collins IV

[Supriya Patel]

Hi Clark,

Could you please send me file permission for below:

/opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

Thanks,

Supriya

[clark_collins]

[root@hou-sntc01 ~]# /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml

-bash: /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml: No such file or directory

[Supriya Patel]

Hi Clark,

Please ignore my previous request since you are on 2.7.2.5.

Thanks,
Supriya

[Supriya Patel]

Hi Clark,

As requested in private message, please re-generate and reapply certificate and update us with result.

Thanks,
Supriya

[clark_collins]

Hello,



I send it via PM.



Thank you,



Clark Collins IV

[Supriya Patel]

Hi Clark,

Thanks for sending requested information. I am investigating on the lab and update you.

Thanks,
Supriya

[Supriya Patel]

Hi Clark,

Sorry, it have been a while that i updated post. So far, I do not have success of replicating issue in the lab but I am still working on it. I will update you further when I have progress on this.

Thanks,

Supriya

[Supriya Patel]

Hi Clark,

As discussed in private message, please try loading your old certificate and let me know how it goes.

Thanks,

Supriya

[Supriya Patel · Accepted solution]

HI Clark,

I am glad to know that issue is resolved. When get chance, please mark post helpful to close conversation on given thread.

Thanks,

Supriya